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TRG · 1 month ago

Technical Specialist - Payments

Westlake, Ohio, United States

Full-time

Onsite

New Grad, Entry Level

TRG is a global managed service provider under TruWest Holdings, focusing on enterprise technology solutions. They are seeking a detail-oriented Technical Specialist - Payments to manage payment device processes, including repairs, configurations, and logistics for various clients.

Information TechnologyMobile DevicesPaymentsPoint of SaleProfessional ServicesWireless

Responsibilities

Monitor the Sales Queue, then move orders through the Picking/Packing/Shipping process

Load necessary software and configure it based on client requirements

Evaluate and perform necessary actions for devices in for repair, including software reloading, accessory replacements, and key injections

Evaluate devices for functionality ensuring thorough diagnosis and potential repair

Perform payment device key injections

Manage the RMA (return merchandise authorization) process for multiple clients

Act as a key custodian for the secure handling of encryption keys

Prepare devices for outsourcing, manage shipping logistics, and update repair order tickets

Handle batch processing and ensure accurate labeling for shipments. Adjust, calibrate, configure, and deploy devices per customer specifications

Qualification

Technical support experienceElectronics repair experienceOperating systems expertiseMicrosoft Office SuiteMobile devices experienceOrganizational skillsCommunication skillsTeamwork skills

Required

High school equivalency

Proficiency in Microsoft Office Suite and customer-specific systems

Experience in technical support, preferably in a similar industry

Strong organizational skills and attention to detail

Ability to prioritize tasks and meet deadlines in a fast-paced environment

Excellent communication and teamwork skills

Experience working with mobile devices, tablets, and smartphones

Expertise in operating systems including Windows, iOS, and Android

Ability to work independently and cooperatively with others to solve problems and optimize processes

Preferred

electronics repair experience

Technology repair experience

Company

TRG

TRG is a global managed services provider that manages the full lifecycle of every enterprise endpoint.

Founded in 2002

Westlake, Ohio, USA

201-500 employees

https://www.trgsolutions.com/

Funding

Current Stage

Growth Stage

Total Funding

unknown

2026-01-07Acquired

Leadership Team

Brent Onan

Chief Revenue Officer (UC and C)

Recent News

PR Newswire

Gemspring Capital Acquires TRG, a Leading Provider of Enterprise Mobility Lifecycle Management and Cybersecurity Solutions

2026-01-07

TRG Screen Announces Strategic Growth Investment from Vista Equity Partners

2024-03-06

Company data provided by crunchbase