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AHF · 2 months ago

Warehouse Associate/Customer service

Silverthorne, Colorado, United States

Full-time

Onsite

New Grad, Entry Level

$26/hr - $26/hr

AHF Products is a leading hard surface flooring manufacturer in the USA, and they are seeking a Customer Service/Warehouse Associate to support day-to-day sales activities at their Silverthorne, CO branch. The role involves providing excellent customer service, processing orders, maintaining inventory, and ensuring efficient operations within the warehouse environment.

Home RenovationManufacturingResidential

Responsibilities

Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process

Always maintain a professional appearance and attitude

Answer phones and greet clients as they enter the customer service area

Process customer orders efficiently and accurately

Ensure that all orders are updated with the proper status code(s)

Maintain the open order/quote reports, follow up on backorders

Call customers to communicate on order status and ETA’s

Liaison with outside sales reps. and managers

Solve customer problems with a sense of urgency and accuracy

Communicate effectively with customers and co-workers

Schedule delivery and reminder calls to customers

Complete projects or assignments as delegated by the supervisor

Back up to other positions within the department when needed

Maintain an organized, clean, and efficient work area and work environment

Scan all paperwork into Imaging (PO’s, receivers, POD’s)

Follow quality service standards and comply with procedures, rules, and regulations

Process, package and ship orders accurately and in a timely manner

Organize stock and maintain inventory and supply, rotating inventory as necessary

Accurately examine incoming and outgoing shipments to vendors, customers, etc

Restocking shelves by forklift, ladders, or by hand

Assist with inventory control as needed

Have an energetic, outgoing and friendly manner

Abide by all company safety and hygiene regulations

Be willing to learn new tasks and responsibilities and must be able to adapt to change

Take initiative and work well with minimal supervision

Ability to solve customer problems with shipments and orders

Process paperwork necessary for transferring inventory to maintain proper inventory documentation

Being comfortable with a computer is required

Perform cycle counts

Any other duties as assigned

Qualification

Forklift certificationDistribution environment experienceProficient with Windows applicationsOrganizational skillsInterpersonal skillsProblem-solving skillsPositive attitudeGreat communication skillsSelf-drivenAttention to detail