Credit Union Leasing of America (CULA) · 3 weeks ago
Collections Supervisor - WCC
Las Vegas, Nevada, United States
Full-time
Onsite
Senior Level
$25/hr - $25/hr
5+ years expCredit Union Leasing of America (CULA) is seeking a Collections Supervisor to oversee and enhance the performance of the collections team. This role involves supervising staff, ensuring compliance with regulations, and managing customer complaints while providing training and support to team members.
Financial Services
Responsibilities
Supervise, coach, counsel, participate in hiring and firing staff
Monitor collection calls for accuracy, FDCPA compliance, and successful collection call
Apply and enforce company and department policies in conjunction with dept manager
Produce collection/ production for Supervisor/ Management Review
Successfully train subordinates
Responsible for the professional advancement and improvement
Handle escalated customer/ subordinate complaints
Monitor and service 90 day/FPD buckets as needed
Directly assist dept manager in defusing any complaint or customer/debtor concerns
Miscellaneous duties as assigned
Extensive FDCPA knowledge and application of its rules and regulations
Supervisory/ Team lead experience
Ability to motivate staff to work as a team
Ability to simultaneously talk and type
Must be a Great at Multi-tasking and work well under pressure
Qualification
Required
High school diploma (or equivalent) or higher
Minimum of 5 years of work experience in the collection industry
Knowledge of collection, repossession, and skip tracing
Able to work any and all hours, including Weekends and evenings
Ability to value collateral using Manheim/KBB
Extensive knowledge of collection, repossession, and skip tracing
Expert in negotiations
Extensive FDCPA knowledge and application of its rules and regulations
Supervisory/ Team lead experience
Ability to motivate staff to work as a team
Ability to simultaneously talk and type
Must be a Great at Multi-tasking and work well under pressure
Benefits
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas, TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Company
Credit Union Leasing of America (CULA)
Credit Union Leasing of America (CULA) has been the leader in indirect vehicle leasing for credit unions for over 35 years.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-06-15Acquired
Recent News
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