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Ace Parking · 1 month ago

SHIFT MANAGER - HOTEL

San Diego, California, United States

Full-time

Onsite

Entry Level

$23/hr - $24/hr

1+ years exp

Ace Parking is a leading parking management company with over 72 years of experience in the industry. They are seeking a dedicated Shift Manager to supervise and inspire the valet team, ensuring smooth daily operations and exceptional customer service.

CommercialConsultingParking

Responsibilities

Assume full accountability for the safety and security of guests' vehicles, ensuring responsible handling by the valet team

Supervise and motivate employees during the designated shift

Maintain and update shift reports and other documentation as required

Maintain accurate records of parked vehicles and key management, while strictly adhering to established policies and procedures

Assist in scheduling and organizing employee work schedules

Ensure compliance with company policies, procedures, and health and safety regulations

Foster a culture of accountability among valet team members by setting clear expectations and providing regular feedback

Facilitate clear and effective communication within the valet team, ensuring seamless coordination during shifts

Serve as the main point of contact for guests, addressing inquiries, concerns, and feedback professionally and promptly

Collaborate with other supervisors and management to ensure a unified approach to service and problem-solving

Train new employees and provide ongoing coaching and feedback

Cultivate a sense of camaraderie and unity within the valet team, treating colleagues as part of the work family

Collaborate with other supervisors and managers to improve overall operations

Lead by example, supporting team members during peak times or when additional assistance is needed

Ensure that the valet team consistently provides exceptional customer service, assisting guests, and delivering a memorable experience

Monitor and maintain the cleanliness and organization of the valet area to enhance the overall guest experience

Address and resolve customer complaints or issues, ensuring customer satisfaction

Continuously seek opportunities to improve overall customer satisfaction and restaurant performance

Contribute to the profitability of the valet operation by efficiently managing parking spaces, optimizing staffing levels, and minimizing operational costs

Monitor and control labor costs and implement cost-saving measures