Multi-Site Donation Supervisor jobs in United States
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Goodwill of Southwestern Pennsylvania · 1 month ago

Multi-Site Donation Supervisor

positionWexford, Pennsylvania, United States
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$21/hr - $23/hr
date2+ years exp

Goodwill of Southwestern Pennsylvania is a nonprofit organization that funds job training, education, and other community programs. The Multi-Site Donation Supervisor provides on-site leadership across Goodwill’s donation network, ensuring safe and efficient service for donors while coordinating daily workflows and supporting team members.

Non Profit
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Coordinate daily coverage for assigned donation centers, scatter sites, and mobile units based on donation volume and staffing
Assign tasks and priorities at the start of and throughout the shift to keep operations moving efficiently
Monitor donation handling, sorting, and staging to ensure accuracy and adherence to Goodwill procedures
Identify and correct unsafe practices or conditions immediately; report incidents and near-misses as required
Reinforce donor service standards with staff, including professionalism, responsiveness, and pace of service
Provide in-the-moment coaching and feedback to reinforce performance standards and correct issues
Identify recurring issues or improvement opportunities in daily operations and share suggestions with retail/donation leadership

Qualification

Workflow managementCustomer serviceTeam leadershipCoaching employeesSafety complianceProfessional behaviorAccountabilityClear communication

Required

High School Diploma AND 2 years Experience OR
Associates degree And 1 year experience OR
Bachelors and 1 year experience
Leading a team in a retail, production, or service environment
Assigning tasks, managing workflows, or running a shift
Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI, and PA PATCH)

Preferred

Handling customer concerns or escalation
Coaching or supporting employee performance

Company

Goodwill of Southwestern Pennsylvania

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Goodwill of Southwestern Pennsylvania is a non-profit human service organization that helps people overcome barriers to employment.
dateFounded in 1919
location
Pittsburgh, Pennsylvania, USA
people-size1001-5000 employees
web-link
https://www.goodwillswpa.org/

Funding

Current Stage
Late Stage

Leadership Team

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Patricia Trainer
Chief Operating Officer/Chief Compliance Officer
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Recent News

Seattle TechFlash
Empowering the workforce of tomorrow: How Goodwill of Southwestern PA is driving economic impact
2025-08-29
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