ICL · 2 months ago
Customer Service Rep-64512205
Brooklyn, New York, United States
Full-time
Onsite
New Grad, Entry Level
$21.71/hr - $21.71/hrICL is a company focused on ensuring program quality and compliance in human services. They are seeking a Customer Service Representative to greet patients, manage appointments, and maintain patient records while providing essential support to clinicians.
CharityChildrenElder CareElderlyFamilyHealth CareMedicalNon Profit
Responsibilities
Answers and appropriately screens and routes telephone calls
Greets clients and informs clinician of client’s arrival
Manage and process incoming client referrals for integrated division (CCBHC, HPC, CFTSS, HRC/SUD)
Verify insurance information and assist with prior authorizations
Collects client copays and distributes Metro Cards if applicable
Confirms/schedule client appointments for CCBHC, HPC, CFTSS, HRC/SUD
Schedules client’s next psychiatric/therapy appointment as per request
Assist clinicians with client documentation collection and uploads
Maintain chart room
Files, types, fax, and copies all necessary material for clinicians
Provides documents to requested parties
Verifies clinician’s daily billing encounter forms with schedule
Participate in team-based Clinic meetings
Keep track of no shows and reach out to clients
Keep track of billable encounters
Escort clients to telehealth offices in the Hub and ensure they connect with Providers
Enters clinician’s weekly schedule into the computer and on daily calendar
Completes work within authorized time to assure compliance with clinic standards
Qualification
Required
Successful completion of high school
Must be able to type 35 wpm and operate a personal computer
Must have knowledge of Medicaid, Medicare, and third-party requirements
Superior written and verbal communication skills
Preferred
Spanish Bilingual preferred
Company
ICL
At ICL, we believe all people should have the opportunity to live healthy and fulfilling lives.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nikant Ohri
Executive Vice President/Chief Financial Officer
Glen Davis
Chief Medical Officer
Recent News
2025-03-28
Company data provided by crunchbase