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McDonald's · 4 months ago

Manager, Program Management & Operations Excellence

Chicago, IL, US, 60607

Full-time

Onsite

Mid, Senior Level

$113K/yr - $144K/yr

5+ years exp

McDonald's is a leading global omni-channel restaurant brand focused on innovative technology to enhance customer experiences. The Manager, Program Management & Operations Excellence will lead high-impact programs and drive operational excellence through standardized processes and performance metrics.

Restaurants

H1B Sponsor Likely

Responsibilities

Lead the planning, execution, and delivery of cross-functional programs, ensuring alignment with organizational goals and priorities

Champion standardized program management frameworks, templates, and tools to enable consistent, high-quality execution across all projects

Lead governance processes, including stage-gate reviews, and dashboards, to monitor program health and drive accountability

Proactively identify risks, interdependencies, and opportunities, working cross-functionally to implement solutions that enhance outcomes

Define and implement standardized processes and tools for the PMO to ensure operational consistency and efficiency

Develop and supervise critical metrics to measure program performance, execution quality, and business value

Establish a framework for evaluating lessons learned, integrating feedback into program planning, and driving continuous improvement

Create and maintain a transparent reporting system to provide collaborators with a single source of truth on program metrics and outcomes

Align program execution and operational support with the GTIO roadmap, ensuring resources are dedicated to the highest-priority initiatives that deliver measurable impact

Collaborate closely with leadership to link program activities to strategic organizational goals and outcomes, providing clarity on alignment and expected results

Drive resource allocation efforts to ensure teams are equipped to deliver on critical programs while optimizing capacity across multiple initiatives

Lead special projects and initiatives that address organizational needs, working cross-functionally to deliver results on time and within scope

Support capacity planning efforts, ensuring a clear understanding of resource availability, open roles, and staffing requirements for successful program execution

Champion strong partnerships across teams and departments to align program execution with operational strategy

Prepare and deliver professional, succinct narratives and updates for leadership and key partners

Facilitate key governance meetings, assembling and tracking action items to ensure follow-through and accountability

Act as a connector between program delivery teams and operational strategy teams to drive cohesive outcomes

Qualification

Program ManagementOperational StrategyGovernanceRisk ManagementKPI DevelopmentAgile MethodologyWaterfall MethodologyEffective CommunicationDetail-OrientedCross-Functional Collaboration

Required

Bachelor's degree in Business, Engineering, or a related field; advanced degree preferred

5+ years of experience in program/project management, operations strategy, or a related field, with a focus on standardization and performance tracking

Demonstrated success in defining and implementing operational processes, tools, and metrics

Expertise in governance, risk management, and resource allocation in a technology or operations-driven environment

Strong proficiency in program management and operational tools (e.g., Agile, Waterfall, financial models, dashboards)

Benefits

Health and welfare benefits

A 401(k) plan

Adoption assistance program

Educational assistance program

Flexible ways of working

Time off policies (including sick leave, parental leave, and vacation/PTO)

Bonus

Long-term incentive

Company

McDonald's

Glassdoor3.6

McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.

Founded in 1955

Chicago, Illinois, US

10001+ employees

https://corporate.mcdonalds.com/

H1B Sponsorship

McDonald's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (77)

2023 (37)

2022 (31)

2021 (60)

2020 (12)