Central Valley PACE · 3 weeks ago
Epic Application Analyst II (Atwater)
Atwater, California, United States
Full-time
Onsite
Mid Level
$41.07/hr - $43.12/hr
4+ years expCentral Valley PACE is seeking an Epic Application Analyst II to lead the design, build, testing, training, support, and project management of Epic applications. The Analyst will manage communications and deliverables among various stakeholders to support the organization's HealthIT systems.
Hospital & Health Care
Responsibilities
Act as the primary support contact for assigned application's end‐users
Maintain knowledge of assigned Epic and other HIT application(s) configuration management and act as subject matter expert on application(s) functionality
Manage support requests through IT Service Management software. Prioritize, track and resolve end-user support requests with a sense of urgency, problem solve escalated tasks
Assume ownership, escalate and manage support requests to Epic and internal IT teams
Develop, implement and maintain policies, procedures and associated training plans for assigned application(s)
Lead GVHC Epic workgroups and councils to determine future needs and requirements
Review the status of projects and issues on ongoing basis with organization leadership; ensure project timelines are adhered to and implement plans of action as necessary
Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones
Provide on-site support and issues triage/resolution for clinics during implementation and specifically when practices “go live” on Epic application(s)
Maintain knowledge of applicable data privacy and security practices and regulations
Other duties as assigned
Qualification
Required
Excellent written and verbal communication skills
Excellent business analysis, requirement gathering, problem solving and root-cause analysis skills
Excellent organization and time management skills
Ability to work well under pressure with tight deadlines and high degree of complexity
Ability to assume sole and independent responsibility for various assigned projects and tasks
Ability to exercise discretion and independent judgment with respect to significant matters
Excellent facilitation, negotiation and consensus building skills
Strong interpersonal skills including the ability to work well with people with different backgrounds
Ability to work on several projects simultaneously
Excellent understanding of the implementation process and the various interdependencies between operations and technology both internal and external
Excellent understanding of IT incident, project and change management processes
Excellent understanding of applications, operating systems, databases and networking fundamentals
Proficient in the following Microsoft Office applications, including Outlook, Excel, Word, PowerPoint and Visio
Valid CA Driver's License, reliable transportation, acceptable driving record, and liability insurance
High school diploma or equivalent required
Minimum four (4) years of work experience, supporting HIT applications required
Must obtain certification in assigned Epic application within 3 months of employment
Epic certification must be continuously maintained
Preferred
Bachelor's degree preferred
Knowledge of clinical area or business area to be supported highly preferred
Four (4) years' experience working with EHR preferred
Company
Central Valley PACE
Empowering older adults through collaboration with families and community to enhance health, dignity, quality of life, and independence.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase