EAH Housing · 3 months ago
Assistant Resident Services Supervisor (Villages of Moa'e Ku - 1289, 1301,1309 )
Ewa Beach, Hawaii, United States
Full-time
Onsite
Mid Level
$23.75/hr - $37/hr
3+ years expEAH Housing is a nonprofit organization that specializes in real estate development and management, focusing on affordable housing. The Assistant Resident Services Supervisor will oversee resident services programming, assist residents in connecting with social services, and supervise Resident Services Coordinators.
Building MaterialReal Estate
Responsibilities
Coordinates and oversees the delivery of services and program activities to residents both on and off-site
Supervises Resident Services and Activity Coordinator(s) in assigned properties or portfolio
As part of the Resident Services team, participates and assists in facilitating staff meetings with other Resident Services Coordinators
Working with Resident Services Supervisors, develops resident services coordination goals and programs consistent with property, portfolio and EAH goals
With input from the Resident Services Supervisors, prepares annual reviews for supervised staff
Provides mentorship to Resident Services Coordinators within assigned portfolio
Works with Resident Services Supervisors to create individual training plans for each person supervised
Utilizes and reviews results of intake survey to determine what types of programs and services would benefit the residents. Makes recommendations regarding programs and services based on survey results and needs of property/ies
Recruits, assists and links residents with services and program activities
Maintains data and resident participation reports and prepares all statistical and narrative program reports as required by funding entities and EAH management
Working with Resident Services Supervisors, provide input and monitor the onsite services budgets
Obtains written release/consent from residents to access their records and communicate with resource providers as appropriate
Defines and monitors individual service plans for seniors in transition because of aging and increasing need for services to 'age in place,' and residents whose behavior is detrimental to other residents and/or the resident’s own ability to stay in permanent housing
Attends Resident Council meetings as needed and works with the Council and residents to encourage higher levels of participation and access to program activities
Interfaces with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities
Monitors participating agency involvement for quality and compliance with memorandums of understanding
Obtains resident feedback on effectiveness and quality of programs and their delivery
Participates in design and implementation of program evaluation with the Resident Services Manager
Provides assistance and referral services to all residents needing assistance
Sets up and maintains a directory of providers for use by project staff and residents
Educates residents on service availability application procedures, client rights, etc
Assists residents in building informal support networks with other residents, family and friends
Actively participates in EAH’s Injury and Illness Prevention Plan
Regular and predictable attendance
Other duties as assigned
Qualification
Required
Bachelors degree in Social Service, healthcare, or related field, or equivalent combination of education and/or experience
3+ years of social service experience working with the elderly, families and/or the disabled or some related field
Benefits
Medical, dental, vision, disability and life insurance
403(b) retirement plan with a 5% match
Generous vacation accrual
Holiday schedule
Work schedule flexibility
15 days of vacation per year (which increases based on years of service)
10 paid sick days per year
13 paid holidays
Flexible Start Times (REM Onsite Positions)
Employee Wellness Program
Comprehensive Medical Insurance Plans
Affordable Dental & Vision Insurance
Flexible Spending Account
EAP – Mental Health, Financial and Legal Services
$1,500 Employee Referral Program
EAH University, an in-house training program
Company
EAH Housing
EAH Housing is a non-profit housing corporation which develops, manages affordable housing and thriving communities.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$7.5MKey Investors
Community Development Financial Institutions Fund
2023-10-17Grant· $7.5M
Leadership Team
Karim Sultan
VP of Operations and Corporate Governance
Katherine Fleming
Chief Portfolio Officer
Recent News
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