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Novatech · 1 week ago

Client Onboarding Associate

Memphis, Tennessee, United States

Full-time

Onsite

New Grad, Entry Level

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. They are seeking a Client Onboarding Associate in Memphis, TN, who will be responsible for troubleshooting and repairing equipment, providing customer service, and managing inventory.

Cyber SecurityDocument ManagementInformation TechnologyTechnical Support

Responsibilities

Learning how to repair and troubleshoot copiers and network connectivity

Following procedures for removal and delivery of equipment

Installing equipment on-site and make necessary adjustments

Providing outstanding customer service to our clients

Inventory management

Demonstrates strong technical and customer relations skills

Performs basic network connectivity / installations

Accurately diagnose, repair and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers specifications

Identify the most cost-effective troubleshooting procedure

Qualification

TroubleshootingCustomer serviceNetwork connectivityInventory managementAnalytical skillsProblem solvingTime managementVerbal communicationWritten communicationAttention to detail

Required

Experience resolving customer issues

A proven attendance history and a strong desire to excel

A valid driver's license

Professional appearance and demeanor

Proficient verbal and written communication skills (use of company email for external customer communications)

Learning how to repair and troubleshoot copiers and network connectivity

Following procedures for removal and delivery of equipment

Installing equipment on-site and make necessary adjustments

Providing outstanding customer service to our clients

Inventory management

Demonstrates strong technical and customer relations skills

Performs basic network connectivity / installations

Accurately diagnose, repair and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers specifications

Identify the most cost-effective troubleshooting procedure

Addressing customer concerns with a positive attitude while ensuring optimal outcomes

Learning new things quickly and solving problems

Shows interest in electronics, mechanics or computers

Noticing the details and going the extra mile

Effective problem solving, deductive reasoning, analytical and time management skills

Willingness to learn and be certified on products

Lift, push or pull up to 100 pounds

Load trucks and vehicles

Stand up to 8 hours a day

Must be able to drive a Company box truck

Drive to client locations - company vehicle is provided to facilitate employee travel between job sites and personal use of company vehicle is not allowed