OWL Services · 11 hours ago
IT Support Specialist
Clarkston, MI
Full-time
Onsite
Mid Level
$45K/yr - $55K/yr
3+ years expOWL Services is a leading service provider in various industries including retail and emergency power generation. They are seeking an IT Support Specialist to support office and field inquiries, troubleshoot hardware and network issues, and assist in onboarding new employees.
Charging InfrastructureConstructionFossil FuelsFuel
Responsibilities
Support office/field inquiries via phone/email/in-person to resolve hardware issues
Troubleshoot problems with networks, email services, file services, print services, IP Telephony devices, and cell phones
Maintain a broad knowledge of operating systems, programming languages, and hardware
Maintain and track all hardware (printers, laptops, etc)
Assist in onboarding/orientation of new employees
Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
Perform hardware and software upgrades as required
Qualification
Required
3 - 5 years of experience with PCs, printers, laptops, and some server experience
Excellent communication skills both verbally and written
Experience configuring Fortinet products (firewalls, switches, access points)
Advanced knowledge of Windows 10/11 Professional operating systems
Familiarity with Azure/AWS
Experience with Mobile Device Management (MDM) a plus
Advanced troubleshooting knowledge of Microsoft Office and O365
Working knowledge and troubleshooting of standard desktop applications
Minimum knowledge of network security, understanding of vulnerabilities, and countermeasures
Knowledge of Cat 5e or higher cabling and troubleshooting
Minimum knowledge of switch/router management, with aptitude to expand knowledge
Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge
Ability to maintain confidentiality with sensitive customer and internal information
Ability and desire to learn new skills quickly
Offer ideas, suggestions, and seek processes to be the best in our industry
Benefits
10 Paid Holidays
Flexible Time Off
401(k) Company Match
Health, Dental, and Vision Insurance
HSA and FSA
Disability & Occupational Accident Insurance
Company-Paid Life Insurance Policy
Employee Assistance Program (EAP)
World-class paid training program for you to learn the skills for long term career success.
Company
OWL Services
OWL Services offers design, installation, and maintenance for petroleum and electric charging infrastructure.
1001-5000 employees
H1B Sponsorship
OWL Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Greg Ergenbright
Chief Executive Officer
Charles Desfosses
Founder WildcoPES
Recent News
Private Equity Wire
2025-03-26
Company data provided by crunchbase