Kirby ยท 1 week ago
Parts Supervisor
Shreveport, LA
Full-time
Onsite
Entry, Mid Level
2+ years expKirby is seeking a Parts Supervisor to assist in the daily operations of their parts department. The role involves selling spare and replacement parts, managing customer service concerns, and supporting revenue generation efforts.
Transportation/Trucking/Railroad
Responsibilities
Assist Parts Manager with the daily operations of the parts department
Read catalogs, microfiche viewers, or computer displays to determine replacement part numbers and prices
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
Assist department with escalated customer service concerns or complaints and ensure satisfactory resolution
Assist Parts Manager with revenue generation by contacting customers and upselling additional or related components
Prepare and process sales orders for shop, walk in traffic, email or by telephone
Receive payment or obtain credit authorization
Assist Parts Manager with inventory control and cycle counts
Advise customers on parts modification, supersessions, and the value of Genuine replacement parts
Examine returned parts and cores for defects, exchange defective parts and process credits/refunds
Mark and store parts in stockrooms according to prearranged systems
Discuss use and features of various parts, based on knowledge of vehicles or equipment
Maintain a clean and safe work environment
Assist Parts Manager with setting customer price levels, manage pricing discounts to increase revenue and achieve gross profit margin objectives
Identify, address, and implement employee development and training opportunities
Calculate and provide sales quotes to customers on multi-part orders
Qualification
Required
Ability to identify, address, and implement employee development and training opportunities
Ability to advise customers on parts modification, supersessions, and the value of Genuine replacement parts
Ability to prepare and process sales orders for shop, walk in traffic, email or by telephone
Ability to assist department with escalated customer service concerns or complaints and ensure satisfactory resolution
Ability to calculate and provide sales quotes to customers on multi-part orders
Ability to perform work accurately and thoroughly
Ability to communicate in writing clearly and concisely
Ability to communicate effectively with others using the spoken word
Ability to take care of the customers' needs while following company procedures
Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer
High School Graduate or General Education Degree (GED) and/or two to five years related experience
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Preferred
Experience with Oracle highly desirable
Company
Kirby
Kirby Corporation is a diversified business with operations in the marine transportation and engine services industries.
1001-5000 employees
H1B Sponsorship
Kirby has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
D. Jason Hume
Vice President of Finance (Divisional CFO) for KDS
Christian O'Neil
Chief Operating Officer
Company data provided by crunchbase