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First Commonwealth Bank · 1 week ago

Teller - Area Floater-PT

Cincinnati, Ohio, United States

Full-time, Part-time

Onsite

Entry, Mid Level

2+ years exp

First Commonwealth Bank is dedicated to improving the financial lives of their neighbors and businesses. As a Teller – Area Floater-PT, you will engage with customers to provide exceptional service, process transactions, and build relationships while ensuring compliance and operational excellence.

Banking

Responsibilities

Protect the privacy and the security of our customers

Process daily transactions and be alert to fraud

Follow proper cash handling, teller differences and dual control guidelines

Always maintain proper cash limits including drawer, vault and total FSC limits

Mitigate risk by adhering to FCB policies, procedures and processes

Ask questions and seek guidance

Engage in productive conversations on inbound calls and at the drive thru

Utilize marketing campaigns to inform customers about our products and promotions

Ask for referrals and advocate for the Refer-A-Friend program

Partner with your team to uncover additional needs based sales opportunities

Conduct service related outbound calls and achieve assigned call goal

Identify partner referrals by asking purposeful questions

Obtain unsecured lending certification to uncover non-real estate secured lending opportunities

Take ownership of your own development

Progress toward completion of Pathways

Learn BUILD and BUILD 2.0, our sales conversation framework

Become a subject matter expert on our digital products

Stay informed with Need2Know and First2Know

Complete all required trainings in a timely manner

Live our Mission and Core Values

Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes

Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling

Promptly follow-through and ensure you are the single contact for problem resolution

Follow the “One to say YES, two to say NO” rule

Maintain the highest standard of conduct and account integrity for yourself and your team

Qualification

Client-centric sales experienceSolutions-based sales skillsTechnologically savvyCommunication skillsRelationship-building skillsProfessionalismResourcefulnessMotivated to learn

Required

A high school diploma or equivalent

Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations

Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment

Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems)

A valid driver's license and ability/willingness to travel regionally