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First Credit Union · 3 weeks ago

Customer Service Clerk

Chandler Corporate - Chandler, AZ 85225

Full-time

Onsite

Entry Level

1+ years exp

First Credit Union is seeking a Customer Service Clerk to support the day-to-day activities, programs, procedures, and administrative needs of the Credit Management department. The role involves handling member inquiries, managing accounts, and ensuring compliance with relevant regulations.

FinanceFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Answer phone professionally and promptly, directing calls within department from members, employees, and outside agencies, and filing / scanning paperwork in appropriate member files for each aspect of the Credit Management process

Professionally responds and assists members who may have negative shares, delinquent loans, repossessions, or fraud on their account

Assign accounts to appropriate collections agency and/or legal counsel when necessary

Assist with Courtesy Pay Overdraft (CPO) and non-CPO accounts, including outbound calls and mailing letters to negative account holders, closing accounts, etc

Assist with the Collateral Protection Insurance (CPI) program; uploading insurance docs to 3rd party CPI Company site and explaining CPI process to members

Posting payments to delinquent loans and/or deposits to negative accounts

Distribute mail to appropriate recipients within department

Typing of correspondence for Credit Management department with a strong focus on accuracy

Respond to employee questions/requests whether in person, by email or phone

Participate in department staff meetings and attends other meetings, seminars or training

Comply with the Bank Secrecy Act (BSA) and the Fair Debt Collection Practices Act (FDCPA)

Completes special projects as assigned

Qualification

Customer service orientationMS Office SuiteNumeric abilityCredit management experienceMulti-lingual (Spanish)Attention to detailCommunication skillsTeamworkIntegrity