Prism Data Consulting · 2 weeks ago
Customer Service Specialist I
United States
Full-time
Remote
Entry Level
$43K/yr - $43K/yr
1+ years expPrism Data Consulting is dedicated to helping data professionals find their best fit in the industry. They are seeking a Customer Service Specialist I to provide support to customers via phone, email, and chat, while also troubleshooting issues and collaborating with the development team to enhance customer experience.
Information Technology & Services
Responsibilities
Provide phone, email, and chat support to efficiently resolve customer issues
Troubleshoot and diagnose reported problems, working towards solutions
Build strong relationships with customers and colleagues through professional communication
Identify, test, and verify issues, providing clear documentation to the development team
Collaborate cross-functionally on customer-focused initiatives to enhance the customer experience
Qualification
Required
At least one year of experience in customer-facing roles
A bachelor's degree in a related discipline is preferred, with education requirements potentially waived based on practical experience
Practical knowledge of the healthcare industry is a definite plus
Exceptional written communication skills and a charismatic phone presence
Ability to work a flexible 8-hour schedule between 7 AM - 7 PM CST, Monday through Friday
Preferred
Experience with tools like Salesforce and Microsoft Teams
Basic understanding of SQL
Strong problem-solving skills and ownership over work
Active listening skills and empathetic customer advocacy
Insatiable curiosity for learning how things work
Benefits
Comprehensive benefits package, including medical, dental, and vision insurance
Company
Prism Data Consulting
At Prism Data Consulting, we transform raw information into strategic insights.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase