Queensborough National Bank and Trust Co. · 1 month ago
Customer Care Rep - Part Time
Augusta, Georgia, United States
Full-time, Part-time
Onsite
New Grad, Entry LevelQueensborough National Bank and Trust Co. is dedicated to enhancing customer loyalty through exceptional service. The Customer Care Representative will provide telephone support, resolve customer issues, and maintain customer information to ensure a positive experience.
BankingFinancial Services
Responsibilities
Answers incoming customer phone calls, chats and video calls in a timely manner
Provides resolution to customer issues by researching requests, offering solutions, and providing follow up or escalation as needed
Proactively provides alternative banking solutions when needed
Knowledge of bank policies and procedures and acts as subject matter expert on all bank customer related systems
Knowledge all products offered by Queensborough
Provides support to branches on customer service-related processes and procedures
Escalates customer service issues to Customer Care Team Leader as needed
Stays aware of any new or updated information related to bank products and procedures
Meets productivity and performance goals while providing excellent customer service
Participates in customer care center team goals
Provides back up support to branches in customer service issues
Participates in Customer Care Center Quarterly Training
Assists in identification and development of market process efficiencies
Provides customer support for other customer related products
Acts as a supportive team player and a champion of the Queensborough brand both internally and externally within the community
Flexible work schedule including Saturdays: 8am-6pm Monday -Friday and 8am- 1pm Saturday
Qualification
Required
Answers incoming customer phone calls, chats and video calls in a timely manner
Provides resolution to customer issues by researching requests, offering solutions, and providing follow up or escalation as needed
Proactively provides alternative banking solutions when needed
Knowledge of bank policies and procedures and acts as subject matter expert on all bank customer related systems
Knowledge all products offered by Queensborough
Provides support to branches on customer service-related processes and procedures
Escalates customer service issues to Customer Care Team Leader as needed
Stays aware of any new or updated information related to bank products and procedures
Meets productivity and performance goals while providing excellent customer service
Participates in customer care center team goals
Provides back up support to branches in customer service issues
Participates in Customer Care Center Quarterly Training
Assists in identification and development of market process efficiencies
Provides customer support for other customer related products
Acts as a supportive team player and a champion of the Queensborough brand both internally and externally within the community
Flexible work schedule including Saturdays: 8am-6pm Monday -Friday and 8am- 1pm Saturday
Company
Queensborough National Bank and Trust Co.
Queensborough National Bank & Trust is a growing community bank that has been serving the community since 1902.
Founded in 1902
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$24M2020-10-21Debt Financing· $24M
Leadership Team
Travis Collins
Chief Technology Officer
Jeff Karafa
EVP & CFO
Recent News
American Banker
2024-10-30
Company data provided by crunchbase