NTT DATA North America · 3 months ago
Public Cloud OS Engineer Lead
Plano, TX, US
Full-time
Hybrid
Senior Level, Lead/Staff
12+ years expNTT DATA North America is a global innovator of business and technology services, seeking a Public Cloud OS Engineer Lead to join their team. The role involves leading a team of cloud engineers and architects to provide managed cloud services while ensuring high service quality and client satisfaction.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
No H1B
U.S. Citizen Only
Responsibilities
Lead, mentor, and develop a team of cloud Windows/Linux engineers and administrators
Allocate resources, manage schedules, and ensure adherence to SLAs and KPIs
Conduct regular team meetings, performance reviews, and training sessions
Provide oversight for the daily operations, incident management, change management, and problem resolution across customer cloud environments
Supervise deployment, maintenance, and optimization of cloud infrastructure following best practices and security standards
Ensure monitoring, backup, patching, and disaster recovery configurations are properly implemented
Conduct root cause analyses for critical incidents and drive corrective/preventive actions
Act as escalation point for customers during incidents or critical issues
Participate in client meetings, provide technical guidance, and support cloud solution discussions
Prepare and present operational reports, incident summaries, and optimization recommendations
Oversee the development and implementation of automation tools/scripts for provisioning, configuration management, monitoring, and reporting
Identify areas for operational improvement and cost optimization
Ensure all managed environments are operated according to organizational policies, compliance frameworks, and industry best practices
Collaborate with security teams for vulnerability management, cloud security compliance, and incident investigation
Qualification
Required
Must be a US citizen or Green card holder to proceed with applying
Bachelor's degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field
12+ years' experience in Cloud operations/administration, with proven experience in (Windows or Linux)
7+ years' experience in a technical team lead, supervisory, or project management role
5+ years multi-cloud experience (must have hands-on in at least 2 of AWS/Azure/GCP/OCI)
Direct experience in managed services/NOC/SOC/MSP environments is a must
Deep understanding of Windows Server OS (2016, 2019, 2022): Active Directory, Group Policy, DNS, DHCP, WSUS, etc
Strong Linux administration skills: RHEL, CentOS, Ubuntu, systemd, SELinux, cron, etc
Scripting and automation: PowerShell (for Windows), Bash (for Linux), and tools like Ansible or Puppet
Virtualization technologies: VMware vSphere, Hyper-V, KVM
Patch management and OS lifecycle management
Performance tuning and system optimization for both Windows and Linux servers
Monitoring and logging tools: Nagios, Zabbix, Prometheus, Grafana, Windows Event Viewer, etc
Backup and disaster recovery strategies and tools (e.g., Veeam, Bacula, Commvault)
Security hardening and compliance (e.g., CIS benchmarks, STIGs)
Networking fundamentals: TCP/IP, routing, firewalls, load balancing
Proven leadership and people management skills
Preferred
At least have Windows/Linux certifications
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft Certified: Azure Administrator Associate
Red Hat Certified System Administrator (RHCSA)
Red Hat Certified Engineer (RHCE)
ITIL Foundation Certification (a plus)
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase