HairClub · 1 week ago
Call Center Inside Sales Appointment Coordinator
Phoenix, Arizona, United States
Full-time
Onsite
Mid Level
$20/hr - $20/hr
3+ years expHairClub is seeking a Call Center Inside Sales Appointment Coordinator to serve as a Brand Ambassador and Concierge. The role involves engaging with leads, building trust, and scheduling consultations with Hair Loss Specialists to help clients take the first step toward confidence.
Consumer GoodsFitnessHealth Care
Responsibilities
Deliver a luxury, white glove, consultative experience every time
High volume of warm inbound and outbound interactions via phone, chat, text & email
Engage prospects to schedule in-person hair health consultations with a Specialist
Proactively encourage going to consultation with a confirmation call, reinforcing value
Reconnect with prospects who do not go to consultation or abandoned scheduling
Track all activity in Salesforce
Qualification
Required
3+ years in consultative sales, luxury service (call center or hospitality)
Proven success in high-touch client engagement and relationship development
Strong communication, emotional intelligence, and follow-through
Ability to multi-task, prioritize, and perform under time constraints
Self-motivated, committed to development, and driven by performance excellence
Client confidentiality and discretion
Ability to work evenings/weekends (1pm–10pm shift) with Sundays off
Must be able to report to Phoenix Center - no remote work
Preferred
Bilingual (English/Spanish)
Salesforce or CRM experience a plus
Benefits
Paid training starting from Day 1
Paid vacation, holidays & personal days starting the day you are hired!
Comprehensive health benefits (medical, dental, life insurance & more)
401(k) retirement savings plan with a company match after a year
Tuition reimbursement after 1 year
Unlimited earning potential
Company
HairClub
HairClub is a pioneer in providing personalized hair restoration solutions for all stages of hair loss across North America.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ahmad Wardak
President and CEO
Recent News
Company data provided by crunchbase