Franciscan Missionaries of Our Lady University · 3 weeks ago
Patient Financial Advisor
Baton Rouge, LA, United States
Full-time
Onsite
Entry Level
1+ years expFranciscan Missionaries of Our Lady University is seeking a Patient Financial Advisor. The role involves screening uninsured patients for financial assistance, managing Medicaid applications, and providing support to patients regarding their financial responsibilities.
EducationHealth CareHigher EducationMedicalUniversities
Responsibilities
Educates, screens, and assists patients who do not have valid insurance coverage to enroll in third-party eligibility programs. Interviews qualified patients for potential funding sources, which may include Medicaid, financial assistance programs (FAP), and/or alternative funding sources. Performs all associated functions timely and accurately
Educates patient during interview on applicable policies such as point-of-service collection, payment options, and financial assistance. Performs follow up with patient and the Division of Medicaid to ensure appropriate completion of applications and submission of all required documentation. Stays informed on applicable statues, regulations, and Office of Compliance policies that affect assigned tasks
Submits Medicaid applications timely and accurately
Meets with patients who present as self-pay to obtain valid insurance coverage, if applicable, and/or review prior account information to obtain insurance coverage. Notifies departments of information and updates patient accounts
Consistently interacts with sensitivity to patients/their families and is responsive to individual needs. Exhibits excellent customer service and communications skills, with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
Serves as support to patients and their family members to assure customers have access to all available funding
Analyzes patient financial condition based on interview and inputs into financial counseling system. Documents all calls, correspondence, and related activities to each patient's account in the correct place using appropriate tools and language. Updates patient accounting information systems
Responsible for calculating patient out-of-pocket amounts due and collecting on those amounts for unscheduled inpatient and observation admits having insurance coverage. Utilizes effective critical thinking skills and professional approach when handling these collections situations
Maintain complete records of all patients applying for indigent or financial assistance to include the application, proof of income, the acceptance/denial letter, and any other applicable documentation
Verifies and assures all accounts are ready for routing for approval for charity or billing with adequate supporting documentation within the established time frames
Demonstrates ability to work independently, be attentive to detail, and ensure work is completed timely and accurately. Works in self-directed manner and requires minimal supervision
Demonstrates ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
Identifies trends that may indicate problem areas and alerts Supervisor/Manager/Director of such. Plays key role in initiating solutions
Work closely with Case Management (UR) on a daily basis in regard to notification of active Medicaid coverage, authorizations, and changes to Healthy Louisiana Plans; obtains needed authorization and forwards to Utilization Management when received
Maintains daily contact with Utilization Management, Business Office, patient Registration, Medical Records, Ancillary departments, various third-party agencies, HMO/PPOs, patients, patient families, physician offices and other outside entities
Actively participates in and encourages other to utilize creative and innovative approaches to accomplish tasks
Performs other duties as assigned
Qualification
Required
1 year of experience in financial services, insurance, or billing/patient accounts
Bachelor's Degree
Advanced clerical and computer skills judgment
Analytical skills and communication skills required to accomplish goals in settings that are often sensitive
Must be familiar with a variety of funding sources and eligibility and must possess a thorough understanding of hospital billing
Company
Franciscan Missionaries of Our Lady University
Franciscan Missionaries of Our Lady University is a non-profit university offering higher educational services in healthcare sciences.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Esther M. Penns
Chief Student Affairs Officer
Recent News
2025-03-12
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