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McDonald's · 2 months ago

Director, Global Technology - Resource Strategy & Optimization

Chicago, IL, US, 60607

Full-time

Onsite

Director/Executive

$168K/yr - $219K/yr

10+ years exp

McDonald’s is a leading global omni-channel restaurant brand focused on technology innovation to enhance customer experience. The Director of Global Technology will lead resource optimization strategies to attract and deploy top-tier technical talent, ensuring alignment with business priorities and driving value outcomes at scale.

Restaurants

H1B Sponsor Likely

Responsibilities

Spearhead global demand management and workforce planning strategies, leveraging data-driven insights to shape accurate forecasting across each Global Technology (GT) tower

Establish the foundational framework for a scalable, future-ready resourcing function that evolves with organizational needs and market dynamics

Strategically plan for a diverse mix of talent across geographies—balancing in-house capabilities with outsourced partnerships and aligning ongoing demand with resource supply

Define and champion the “art of the possible” in technical resourcing, introducing innovative approaches to match talent supply with business demand in agile, cost-effective ways

Maintain a macro-level perspective on operational and financial implications of resourcing decisions, advising on which roles should be strategically retained in-house versus those better suited for external delivery

Provide strategic oversight for complex, cross-functional programs with a focus on execution excellence, risk mitigation, and measurable outcomes

Demonstrate a deep understanding of the organizational impact of decisions, proactively assessing implications across Global Business Services (GBS), Global Technology (GT) towers, Talent Attraction, Global People, and global offices

Partner closely with GBS to align strategic priorities, uncover operational challenges, and co-develop solutions that are both practical and scalable

Translate complex data and stakeholder input into clear, actionable recommendations that support informed decision-making at the executive level

Apply disciplined program management methodologies to lead initiatives from planning through execution—ensuring scope alignment, timeline adherence, and quality delivery

Serve as a strategic advisor and thought leader, guiding cross-functional teams with insights that align enterprise-wide priorities and drive cohesive execution

Orchestrate collaboration across Global Business Services (GBS), Global People, Global Finance, and the Vendor Management Office (VMO) to ensure alignment on resourcing strategies, operational plans, and value delivery

Manage hiring outcomes against plan by partnering with Talent Attraction and GBS, ensuring local nuances are addressed—particularly in emerging or expanding global locations

Provide advisory support to senior leaders on resource allocation—balancing cost optimization with strategic investment to ensure the right capabilities are in place where they matter most

Foster a culture of transparency, accountability, and shared ownership across stakeholder groups to drive execution discipline and long-term success

Develop and execute tower-level resourcing strategies that balance talent mix, cost efficiency, and long-term value creation

Partner with Finance and leadership to ensure disciplined budget management and alignment to business case objectives—monitoring progress, identifying risks to value realization, and escalating issues proactively

Drive business case accountability by tracking key performance indicators, validating assumptions, and ensuring outcomes are aligned with strategic goals

Lead the design and implementation of structured knowledge transfer plans, incorporating diverse formats such as documentation, workshops, and shadowing to ensure seamless transition and continuity

Facilitate collaboration between outgoing and incoming teams to minimize disruption and accelerate ramp-up, ensuring operational readiness

Qualification

Technology strategyEnterprise transformationCross-functional leadershipGlobal capability centersBusiness case managementFinancial acumenStakeholder influenceTeam developmentOperational knowledgeCommunication skills

Required

10–15 years of progressive experience in technology strategy, resourcing, and enterprise transformation within complex, global organizations

Proven ability to lead cross-functional initiatives that align technology resourcing with broader business strategy, delivering measurable value and operational efficiency

Deep understanding of global capability center ecosystems, with hands-on experience in markets known for technology talent hubs

Demonstrated ability to influence senior stakeholders and drive alignment around new strategies, operating models, and ways of working

Experience developing and managing business cases for technical resourcing, including value realization tracking and productivity improvement metrics

Strong financial acumen, with a track record of disciplined budget management and the ability to partner with Finance to ensure alignment with strategic and operational goals

Skilled in crafting and delivering enterprise-wide messaging and communications to support the rollout of global resourcing strategies

Working knowledge of the operational, legal, tax, and real estate considerations involved in establishing and scaling global technology centers

Demonstrated ability to lead and develop small, high-performing teams focused on delivering strategic outcomes

Preferred

MBA or equivalent advanced degree strongly preferred

Background in top-tier management consulting or enterprise transformation roles is highly desirable

Experience with building or managing multi-country legal entity structures or trading companies for technology or shared services is a plus

Benefits

Health and welfare benefits

A 401(k) plan

Adoption assistance program

Educational assistance program

Flexible ways of working

Time off policies (including sick leave, parental leave, and vacation/PTO)

Bonus

Stock or other equity grants pursuant to McDonald’s long-term incentive plan

Company

McDonald's

Glassdoor3.6

McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.

Founded in 1955

Chicago, Illinois, US

10001+ employees

https://corporate.mcdonalds.com/

H1B Sponsorship

McDonald's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (77)

2023 (37)

2022 (31)

2021 (60)

2020 (12)