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Reynolds Lake Oconee · 1 month ago

Concierge and Guest Services Supervisor

Greensboro, Georgia, United States

Full-time

Onsite

Mid Level

$19/hr - $19/hr

Reynolds Lake Oconee is a hospitality organization seeking a Concierge and Guest Services Supervisor. The role involves assisting in the hiring and training of staff, overseeing day-to-day operations, and ensuring guest satisfaction through excellent service management.

Real Estate

Growth Opportunities

Responsibilities

Assist the Director with hiring and training all Reynolds Concierge/Guest Services staff

Scheduling of staff for Guest Services, Concierge, & Transportation

Assist Manager & Director with performance evaluations and coaching and counseling of staff as needed

Submit required paperwork to Human Resources

Continuous staff training and development to include daily line-ups and a minimum of one all staff meeting a month

Continuous improvement and development of staff policies, procedures and training programs

Provide continuous updating and improvement of daily, weekly and monthly procedures

Provide department with current information on golf course closings, tennis court closings, restaurant closings, tournaments, and member events, etc

To be well informed of and insure the staff is, up-to-date on all event details and reservation procedures

Review labor productivity and effectiveness of all software systems being used by the staff

Notifying staff of local events and activities and have the ability to provide accurate descriptions of local restaurants and courses

Supervise day-to-day operations of the Concierge & Guest Services Areas

Prepare and distribute all outlets with Lifestyle Guest itineraries and daily Member Activities

Daily and weekly review of tee sheets, restaurant reservations, and member event sheets for spelling, accuracy, and applicable rules

Interact with guests & Members alike, being a resource for any challenges and assists in problem resolution until complete Member & guest satisfaction

Assist Manager & Director in overseeing cottage rental program including, inspections, reviews, vendor interaction and Member/homeowner communications

Assist Manager & Director in any projects related to the departments and community

Tracks and organizes all regular vendor visits, ensuring staff is following correct key procedures

Attendance to all Member event committee, Food and Beverage committee, Internal Food and Beverage, Internal Events, Operations, and Golf Operations meetings as needed

Insure information from all outlets is being communicated to the staff in a timely and efficient manner

Maintain regular communication with all outlets and organize large amounts of information from each individual area

Maintain a positive working relationship with all Reynolds Lake Oconee departments and Ritz Carlton staff

Assist the Director with yearly budget and monthly P&Ls

Work closely with all departments to make sure reservations are made correctly

Administrative duties to include distribution of weekly occupancy and Lifestyle guest reports to all departments

Participate in shift coverage at the Reynolds Concierge & Guest Service Areas when needed

Assist in maximizing the rental occupancy of all homes and cottages in the program

Any other administrative/supervisory duties as required by management

Qualification

Hospitality experienceSupervisory experienceMicrosoft WordMicrosoft ExcelReservations experienceGolf knowledgeDiplomacyTactCalm demeanorPleasant speaking voiceFinancial forecastingOrganizational skillsDetail oriented