First Commonwealth Bank · 1 month ago
Teller-PT
Homestead, Pennsylvania, United States
Full-time
Onsite
Entry, Mid Level
2+ years expFirst Commonwealth Bank is dedicated to improving the financial lives of its neighbors and their businesses. As a Teller-PT, you will focus on delivering exceptional customer service while managing daily transactions and building relationships with customers to provide them with financial solutions.
Banking
Responsibilities
Champion Operations and Compliance – 80% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:
Protect the privacy and the security of our customers
Process daily transactions and be alert to fraud
Follow proper cash handling, teller differences and dual control guidelines
Always maintain proper cash limits including drawer, vault and total FSC limits
Mitigate risk by adhering to FCB policies, procedures and processes
Ask questions and seek guidance
Grow Consumer Relationships – 5% of your time will be spent establishing and growing consumer relationships through the following activities:
Engage in productive conversations on inbound calls and at the drive thru
Utilize marketing campaigns to inform customers about our products and promotions
Ask for referrals and advocate for the Refer-A-Friend program
Partner with your team to uncover additional needs based sales opportunities
Deepen Consumer Relationships – 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:
Conduct service related outbound calls and achieve assigned call goal
Identify partner referrals by asking purposeful questions
Obtain unsecured lending certification to uncover non-real estate secured lending opportunities
Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities:
Take ownership of your own development
Progress toward completion of Pathways
Learn BUILD and BUILD 2.0, our sales conversation framework
Become a subject matter expert on our digital products
Stay informed with Need2Know and First2Know
Complete all required trainings in a timely manner
Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind:
Live our Mission and Core Values
Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling
Promptly follow-through and ensure you are the single contact for problem resolution
Follow the “One to say YES, two to say NO” rule
Maintain the highest standard of conduct and account integrity for yourself and your team
Qualification
Required
A high school diploma or equivalent
Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations
Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment
Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems)
A valid driver's license and ability/willingness to travel regionally
Benefits
Quarterly sales & service incentives
Company
First Commonwealth Bank
We know why we’re here: to put you first. We do it by building long-term relationships with our customers and our employees.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1992-06-10IPO
Leadership Team
Brook McGinnis
SVP / Senior Product Group Manager - Digital Banking and Payments
Linda Metzmaier
SVP, Chief Compliance Officer
Recent News
First Commonwealth Financial Corporation
2025-12-02
First Commonwealth Financial Corporation
2025-11-03
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