Kroger ยท 2 days ago
CUSTOMER SVC/CLERK
Denver, CO
Part-time
Onsite
New Grad, Entry Level
0+ years expKroger is a leading grocery retailer that values customer service and community engagement. The Customer Service Clerk is responsible for delivering excellent customer experiences, resolving concerns, and ensuring smooth front-end operations to enhance customer satisfaction.
GroceryMarketingMeat and PoultryRetailRetail Technology
Responsibilities
Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
Determine work priorities and task lists to consistently maintain adequate front end conditions
Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
Communicate pricing and signage discrepancies to the pricing coordinator
Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualification
Required
High School Diploma or GED
6 months related experience or training; or equivalent combination of education or experience
Effective interpersonal and customer service skills
Good math skills (ability to add, subtract, multiply and divide)
Sound judgement/decision making skills
Friendly, approachable/outgoing demeanor/team player
Ability to work in a fast paced environment
Good oral and written communication skills
Preferred
Familiar with Microsoft Office Word and Excel
Benefits
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Health care benefits
Paid time off such as vacation, sick leave, and parental leave
Mental and emotional support resources through our Employee Assistance Program
Participation in a 401(k) plan, subject to certain eligibility requirements
Group term life insurance eligible
Eligible for an annual bonus based upon company performance
Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
Robust internal training and development resources to grow your career
Company
Kroger
Kroger is a grocery retail store that provides a wide variety of product for customers and community.
10001+ employees
H1B Sponsorship
Kroger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (64)
2023 (71)
2022 (63)
2021 (20)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-09-28IPO
Leadership Team
Ronald Sargent
Interim Chief Executive Officer
Recent News
StreetInsider.com
2025-12-09
Company data provided by crunchbase