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Heluna Health · 1 month ago

Staff Analyst, Health

Los Angeles, California, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$6,806.73/mo - $9,820.80/mo

5+ years exp

Heluna Health is seeking a Staff Analyst to join the ODR Housing Team, providing programmatic oversight for interim housing and recuperative care centers. The role involves ensuring compliance with program requirements, monitoring data quality, and facilitating collaboration between various stakeholders to support individuals experiencing homelessness.

Health CareNon ProfitSponsorship

Comp. & Benefits

Responsibilities

Conducts monthly facility visits to Interim Housing (IH) and Recuperative Care Centers (RCC) to ensure compliance with the Statement of Work (SOW), including site conditions, cleanliness, pest control, nutritious meals, client group sign-ins, and overall operational standards

Provides support, coaching, and technical assistance to IH and RCC providers related to programmatic procedures, care coordination, and client service delivery

Conducts bi-weekly consultation meetings with providers to review operations, discuss challenges, reinforce SOW requirements, and recommend improvements

Monitors provider performance on key indicators, ensures quality data collection, and offers recommendations for unmet client needs, triaging clinical issues to ODR team members as needed

Addresses client grievances, supports client satisfaction surveys, and promotes high standards of care and client experience across all sites

Performs contract monitoring activities, including bi-annual risk assessments, annual administrative reviews, and ongoing programmatic monitoring, ensuring adherence to SOW expectations

Assists with processing ODR referrals, program applications, and submissions through the CHAMP database, including verifying client insurance for CalAIM Community Support

Collects, analyzes, and reports program data to support continuous quality improvement, program evaluation, and leadership decision-making

Collaborates with internal DHS and ODR staff, hospitals, and external stakeholders to ensure coordinated, efficient, and effective program operations

Performs other duties as assigned

Qualification

Program managementData analysisCollaboration skillsTechnical assistanceMicrosoft ExcelSynthesisCommunity-based programs experienceMultidisciplinary teamworkOrganizational skillsWriting skillsProblem solving

Required

Minimum of five years of experience in program operations or program management

Ability to independently manage and implement program activities in coordination with ODR team

Demonstrated experience building collaboration and partnerships among diverse stakeholders, e.g., government, community organizations and businesses

Ability to coordinate day to day work among multidisciplinary teams (analysts, doctors, nurses, social workers, etc.) and service providers, including providing real-time problem solving and technical assistance as needed

Strong synthesis, analysis and writing skills with ability to develop products, protocols and reports

Strong organizational skills, including an ability to manage multiple work projects simultaneously, track project details, and meet deadlines

Ability to attend meetings, provide training, technical assistance, and other job-related duties in locations throughout Los Angeles County and have reliable transportation to carry out essential functions

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Successfully clear the LA County Live Scan process

Successfully clear the health clearance

Preferred

Social work or direct service experience in community-based programs strongly preferred

Master's degree in Social Work, Public Health, Public Policy or related field strongly preferred

Lived or professional experience implementing best practice approaches with people experiencing homelessness, living with serious mental illness, and/or whom have a criminal justice background is strongly preferred

Strong technical skills with Microsoft excel and experience with database management (e.g., Electronic Health Record Systems) preferred