VARITE INC · 3 months ago
Sr Sofware Engineer-Mgd Svcs – ScienceLogic
United States
Full-time
Onsite
Mid, Senior Level
4+ years expVARITE INC is a global staffing and IT consulting company that helps its customers navigate the IT market. The Senior Software Engineer will provide support for the ScienceLogic Platform, developing enterprise-level applications and maintaining operational excellence while collaborating with technology stakeholders.
Information Technology & Services
Responsibilities
Work with technology owners and stakeholders to formalize requirements and business needs
Translate collected business needs and requirements into efficient and scalable application solutions
Collaborate with Platform Owner for optimal solution architecture, efficiency, maintainability, and scalability
Develop and execute test plans to ensure service continuity as new solutions are implemented
Develop and maintain applications to CDW standards and quality
Complete tasks and projects in a timely manner, honoring commitments to stakeholders and management
Participate in Scrum activities, including story creation, sprint planning, daily stand-ups, and sprint reviews
Ensure stakeholders responses are timely and in a professional manner. Foster open lines of communication
Perform operational activities to maintain system availability and meet the needs of customers and coworkers
Perform client consulting in specialized areas of technology (Networking, Systems, Virtualization, Storage, etc)
Provide innovative technical solutions to complex hardware/software problems
Provide technical support services and consulting to Managed Services clients to meet their business needs
Understand and Deliver Managed Services offerings as outlined in the CDW Service Catalog
Provide detailed and effective communication to internal and external customers
Concisely articulate problems and solutions for issues to internal and external clients
Participate in on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives
Conduct throughput analysis, problem solving, and infrastructure planning
Identify and communicate potential opportunities for cross-selling to the sales team
Manage time and expense to meet or exceed expectations defined in the Statement of Work
Provide high quality content deliverables using the appropriate document templates
Ability to follow through with tasks, projects, troubleshooting with little or no supervision
Serve as technical point of contact on customer engagements and internal projects
Conducts/leads design workshops for complex designs to meet customer, business and technical objectives
Educates the customer on solution as appropriate throughout the life of the project or service life
Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management
Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
Qualification
Required
Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field; equivalent experience acceptable
A Minimum of four (4) years' experience with ScienceLogic
Significant experience (4+ years) with ScienceLogic monitoring and architecture
Significant experience troubleshooting SL1 Dynamic Applications in Python
Significant experience with the Unix command line
Significant experience with MySQL relational database
Experience with IT Operations/Service Management with ServiceNow
Experience developing and using web services (REST or SOAP)
Experience with non-relational databases (Cassandra, Scylla)
Experience with version control software (Git, Github)
Working knowledge of Configuration Management and DevOps tools (Ansible, Jenkins, Docker)
Demonstrated understanding of an Agile software development process
Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels
Ability to establish customer trust and confidence in the CDW Managed Services
History of balancing multiple priorities simultaneously, with the ability to adapt to changing needs
Critical attention to detail and solid creative problem-solving skills
Ability to perform intermediate root cause analysis
Strong organizational, analytical, and problem-solving skills
Customer Service focused and a high level of professionalism
Ability to consistently follow policies and procedures
Strong communication and documentation skills
Excellence verbal and written communication skills, to effectively interact with all levels of organization
Ability to prioritize work and multitask in a fast paced, diverse and growth-oriented environment
Team player with a strong desire to continue learning and expanding experience in an evolving environment
Good time management skills, able to meet rigid and urgent assignment schedules
Ability to work weekends and/or off hours as necessary to meet client needs
Ability and willingness to travel up to 50% or as needed to other CDW locations or client sites
Ability to apply common sense in performing job. Ability to understand and follow basic guidelines
Ability to travel as needed
Preferred
Experience developing SL1 Dynamic Applications with Python
Experience with APM Platforms, including but not limited to Dynatrace
Experience with Observability, OpenTelemetry, Go Programming Language
ITIL Foundations Certification
3 years Managed Services experience
Benefits
Candidate Referral program
Experience Level Bonus Referral
Company
VARITE INC
VARITE has a definite spirit.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adarsh Katyal
President & CEO
Sue Patel Arora
Vice President Of Strategic Partnerships
Company data provided by crunchbase