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Land Title Guarantee Company · 5 months ago

Internal Support Processor / Data Entry Specialist

Grand Junction, Colorado, United States

Full-time

Onsite

New Grad, Entry Level

$18.67/hr - $18.67/hr

Land Title Guarantee Company is seeking an Internal Support Processor / Data Entry Specialist to provide a foundation for the Title industry and assist with customer issues. The role involves processing support for order entry, e-recordings, and customer interactions, ensuring satisfaction and operational compliance.

Commercial LendingOnline PortalsReal EstateResidential

Responsibilities

Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image

Answer customer inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when needed

Maintain direct, continuing relationships with assigned customers; take responsibility for customer satisfaction and loyalty

Participate in department marketing activities which may include attending after-hours functions as requested or required

Coordinate daily closing activity to fulfill team responsible for meeting and exceeding customer closing expectations; continuously communicate about scheduling, work volume, and work assignments

Collect property data e.g. payoff statements, tax status, homeowners association status letter, water, and sewer status

Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals; provide a pro-active approach in notifying customers of potential roadblocks or issues

Review contract and assist in pre-typing to prepare preliminary settlement statements and real estate documents

Prepare general and specialized closing documents; organize real estate and lender loan documents in the preferred order

Disburse funds and documents according to instructions from the mortgage company, payoff lender, title, and other appropriate parties

Proof recording documents for typographical errors, signatures, notary, and/or recognize omission of data; record documents with appropriate state/county agency

Other related duties as assigned

Qualification

Customer service experienceE-mail proficiencyG Suite proficiencyMicrosoft Office SuiteAttention to detailCommunication skillsInterpersonal skillsOrganizational skills