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Heritage Family Credit Union · 1 month ago

AVP Floating Branch Manager

Brandon, Vermont, United States

Full-time

Onsite

Mid, Senior Level

$56K/yr - $70K/yr

5+ years exp

Heritage Family Credit Union is seeking a proactive and personable individual to join their team as an AVP Floating Branch Manager for the Rutland Territory branches. In this role, you will train, coach, and lead your teams to provide exceptional service to members while ensuring compliance with established policies and procedures.

CreditFinanceFinancial Services

Responsibilities

Responsible for establishing and maintaining effective and professional business relations with members and area businesses to bring in new business and foster continued growth of the branches

Handle escalated member issues and complaints while ensuring timely and satisfactory resolution. Keeping management informed of any significant problems

Maintain a highly motivated, well-trained branch staff and effective employee relations. Ensure branch employees have sufficient skills and knowledge to handle, explain, and respond to member inquiries with accuracy and efficiency for all deposit and loan products and account maintenance offered by the credit union

Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence. Coach employees regularly and review cross-selling activities. Review organizational and branch goals with staff. Collaborate with management to develop and implement strategies for growth and efficiency

Ensure compliance with rules and regulatory requirements which include Bank Secrecy Act (BSA) and Anti-Money Laundering (AML). Ensure compliance with credit union policies and procedures for branch safety and security. Analyze, monitor and provide staff education on policies and procedures on an ongoing basis

Assume responsibility for maintaining a high level of proficiency over branch operations and proper cash controls. Ensure all branch transactions are balanced at the close of each day

Oversee individual accountability for the handling of cash and assist in resolving balancing or discrepancies as needed. Oversee TCR’s and servicing of Automatic Teller Machines and Interactive Teller Machines both in-house and those located at off-site locations

Responsible for reliable and predictable attendance

All other duties as assigned

Qualification

Retail managementFinancial institution experienceLeadership skillsSales experienceMicrosoft Office SuiteInterpersonal skillsCommunication skills

Required

High School diploma or GED required, Associate degree in business or related field or two years for each year not completed required

Bachelor's degree in business or related field is preferred

Minimum five years retail management/leadership required

Experience in a sales capacity and general understanding of financial statements and concepts required

Strong interpersonal, leadership, and supervisory skills

Excellent writing and verbal communication skills and ability to prepare organized and well written documents

Excellent phone etiquette and the ability to communicate clearly and effectively in person and over the phone and through electronic channels

Computer literate, proficient use of calculator, keyboard, and experience with Microsoft Office Suite required

Preferred

Experience managing within a financial institution preferred

Experience with financial institution software systems preferred

Benefits

Paid time off in addition to paid federal holidays

Comprehensive medical, dental, and vision benefits starting first of the month following hire date for employees who regularly work 24+ hours a week

Health Savings Account with discretionary quarterly employer contributions

401k match & additional discretionary contribution

Opportunities for growth and ongoing learning

8 hours of volunteer time with an organization important to you

Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Company

Heritage Family Credit Union

Established in 1956, Heritage Family Credit Union (HFCU) is a member-owned, member-first, not-for-profit cooperative offering a full-range of financial services with locations serving Vermont, New Hampshire, New York, and Massachusetts.

Founded in 1956

Rutland, Vermont, USA

51-200 employees