ScanSource ยท 2 months ago
POSP: Customer Service Representative - West
Roseville, California, United States
Full-time
Onsite
New Grad, Entry Level
$37K/yr - $47K/yrScanSource is a high growth, tech company seeking a motivated Customer Service Representative dedicated to providing world-class support. The role involves solving customer inquiries, advocating for customers, and collaborating with various teams to enhance customer experience.
HardwareTelecommunicationsWholesale
No H1B
U.S. Citizen Only
Responsibilities
Effectively solve customer inquiries via phone, email, and live chat using a CRM tool
Set a high bar for Support when owning customer interactions
Identify, document and follow up with operations, accounting, and other departments to resolve issues
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Recognize errors and create how-to content for our content management system utilized by support and internal departments
Collaborate with members of other teams to root out answers and be a resource to teammates
Qualification
Required
This position is on-site at our Roseville office on Tuesdays, Wednesdays, and Thursdays
MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT
Genuine curiosity about people and business, while possessing the ability to inspire passion in others
Experience in direct customer or client-facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail
The ability to quickly adapt to new situations and think on your feet
Excellent time-management skills
A desire to help people and improve the customer experience
Preferred
4 year degree preferred or degree in progress
Benefits
Medical/dental/vision coverage
Life insurance
401(k) plan with matching provision
128 hours of paid time off (PTO) each calendar year
10 paid company holidays
Company
ScanSource
ScanSource is a wholesale distributor of technology products and solutions.
Founded in 1992
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-03-18IPO
Leadership Team
Mike Baur
CEO
Mary Gentry
Senior Vice President, Finance and Treasurer
Recent News
2025-12-04
2025-11-07
Company data provided by crunchbase