Apply on Employer Site

Corovan · 2 days ago

IT Systems Manager

Poway, California, United States

Full-time

Onsite

Senior Level

$123K/yr - $140K/yr

5+ years exp

Corovan is a privately held company known for its excellent reputation and commitment to employee development. The IT Systems Manager will oversee the information technology infrastructure, ensuring efficient and secure operations while managing a team to meet business goals and enhance employee engagement.

Asset ManagementCommercialFacilities Support ServicesLogisticsWarehousing

Responsibilities

As a working manager, lead the IT Infrastructure team of 2 direct reports and 3 indirect reports to perform daily functions

Provides leadership and supervision to IT Infrastructure team, ensuring that appropriate skilled resources are in place to meet company’s goals and objectives. Responsibilities include training employees, planning, assigning, and directing work

Develop performance standards to measure and give feedback to each employee and provide annual performance reviews to each team member including providing any necessary coaching and counseling

Takes the lead in interviewing, hiring, training, scheduling and coaching employees directly accountable to his/her/their position and to maintain the highest possible level of employee morale and department productivity with input from IT Director

Manage timekeeping system approvals to ensure payroll and timesheets are accurate for their direct reports and manage exceptions

Organizes and oversees the schedules of employees

Partners with Human Resources to handle discipline and termination of employees in accordance with company policy

Update quarterly department OKR goals in the goal management program. Act as a catalyst for change and improvement in performance and quality utilizing Six Sigma methodology. Ensure established policies and procedures are adhered to in accordance with company procedures and guidelines

Proactively engage team to promote a positive work environment, by developing and implementing engagement plans to retain high-performing employees

Lead and align the culture of the department with the overall company strategy and structure

Oversee and provide senior technical support and leadership, including maintaining 24x7 reliable industry best-practice standards for workstation, server, network, telephony, and application support while delivering quality customer service

Manages the day-to-day service desk workload and priorities of existing and new tickets, requests, and projects against available resources and expected service level agreements

Assist with the design, architecture, analysis, implementation, modification, testing, proactive maintenance, and upgrades of hardware and business applications at both on-site and remote locations

Responsible for managing the disaster recovery operations and testing, as well as managing system performance, security, anti-virus, intrusion, web usage/monitoring, design, and acquisition of servers, computers, and connected devices. Monitor and perform data backups and ensure backups are reliable and recoverable

Spearheads and completes any security and compliancy initiatives including the continued certification of annual SOC, PCI, HIPAA audit efforts

Ensure useful system documentation and change management reports are properly approved, fulfilled, and documented, and potential enterprise risks mitigated

Monitor infrastructure and components, including all servers and workstations, and recommend and implement improvements to availability, performance and security. Participate in any security incident response and investigation

Design, modify, enhance, test, and implement standard configurations for deployment of workstations, servers, and network components and client software. Utilize scripts for efficient deployment

Recommend, schedule, test, and validate deployment of patches, security updates, and other upgrades to servers, workstations, and network components. Monitor provider websites to ensure patches are tested and applied in a timely fashion

Manages the procurement and inventory of all equipment, hardware, software and supplies

Participate in weekly on-call rotation for after-hours emergencies

Collaborate with DIT and application business owners to support existing systems and to design and implement new solutions to meet changing business needs

Collaborate with the DIT to perform strategic planning, cost analysis, project planning, gather business requirements, and organize IT resources

Provides support for the design, development and implementation of new IT infrastructure and video surveillance systems

Lead and support the integration of AI-driven tools and platforms into the company to enhance operational efficiency

Assist in building relationships with vendors and creating cost-efficient contracts

Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, business continuity, data loss prevention, standards, purchasing, and service provision

Routinely review the steps taken in projects and problem resolutions in complete technical detail with team members and upper management as needed

Partners with the software development team to ensure a scalable and high availability and performance architecture

Act as point contact person for all IT escalation issues and resolve them in a timely manner. Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation

Maintain professionalism and excellent customer service with customers, vendors, sales, transportation, and operation teams to establish solid relationships and promote company’s values and expectations

Respond to incoming help desk tickets, emails and phone calls. Ensure help desk tickets are created for all user support requests. Resolve help desk tickets. Log time worked for all help desk tickets for KPIs

Participate in Six Sigma projects, as required to improve processes and efficiencies

Assist with training and developmental needs of the IT team and provide training as needed

Promote Corovan’s Mission and Vision Statements

Continuously promotes compliance with company policies and procedures

Assist in educating and training all staff members on best-practices of IT software and systems

Other duties to meet business needs and requirements as assigned

Ensure the highest standards of safety, productivity and customer service are exceeded daily

Works with confidential data, which, if disclosed, might have significant internal or external effect

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Qualification

Windows Server ManagementActive DirectoryNetwork ManagementAI/ML TechnologiesIT Infrastructure LeadershipIT CertificationsDisaster RecoverySecurity ManagementProject ManagementCustomer ServiceTeamworkLeadershipOrganization SkillsInterpersonal SkillsCommunication SkillsProblem SolvingTime Management

Required

BA/BS degree or equivalent training in IT, computer science, computer engineering or other related fields; or a combination of education and experience

Minimum of five (5) years of proven experience managing Windows servers, software, and hardware in environments with 500+ employees

Prior experience in an IT leadership role, overseeing an IT service desk supporting iOS/Android mobile devices, Windows servers, software, and hardware

IT Certifications such as MCSE, Server+, AWS, CCNA; or 5 years' experience

Expert in enterprise Active Directory, Group Policy, PowerShell, SSO, MDM, Apple/iOS, Remote Desktop, virtualization, cloud service providers, Microsoft 365, SQL Server, IIS, and WSUS deployments

Strong knowledge of enterprise applications (ERP, CRM, etc.) including Dynamics GP

Demonstrated experience implementing or managing AI/ML technologies

Proficient in supporting custom and highly-configured applications

In-depth knowledge of networking, software and hardware involved in LAN/WAN operations

Ability to administer control measures for security, antivirus and spam

Proficient in MS Office applications

Valid California driver's license and driving record that meets the company's insurance carrier requirements