Apply on Employer Site

L&N Federal Credit Union · 4 weeks ago

Payment Services Manager - Full-Time - Louisville, KY

Louisville, Kentucky, United States

Full-time

Onsite

Senior Level

5+ years exp

L&N Federal Credit Union is seeking a Payment Services Manager to oversee the daily operations of the Payment Services Team within the Finance Department. The role involves managing payment processes, ensuring compliance, and leading a team to deliver excellent service to members and other departments.

BankingFinancial ServicesLending

Responsibilities

Leads Payment Services Team by providing direction, coaching, training, and ongoing development opportunities

Supports the Payment Services Team Lead by engaging in problem resolution and crisis management when assistance is needed

Holds team members accountable for results, including required competencies, service behaviors, policies, and procedures. Responsible for ongoing evaluations in addition to annual performance evaluations and compensation changes. Performs scheduling of team members

Responsible for processes, procedures, disclosures, and training plans for the Payment Services Team. Conducts periodic reviews of existing procedures to ensure they are current, compliant, and effective

Communicates and collaborates with VP Finance & Compliance to provide technical leadership, from strategic decision making to project planning and execution, to ensure products and processes are reviewed and align with service delivery objectives and goals

Represents the Credit Union in meetings with vendor or business professionals associated with ACH, mobile deposit, checks, and other items

Reviews and manages the daily processing of ACH and checks to ensure all files are processed, exceptions are worked, and reconciliations are completed in a timely manner

Ensures that key clearing GLs are balanced as needed and works with branch team members to resolve outages

Manages the administration of certain ACH and check processing software

Prepares assigned reports for internal, Board, vendor, and regulatory reporting on a monthly, quarterly, and yearly basis

Monitors payment related fraud trends, and has the ability to communicate these to members and staff. Takes action to mitigate fraud losses

Participates in audit examinations, collecting requested items and working directly with auditors, fielding questions. Establishes and maintains a professional relationship with auditors

Works closely with training and team members to provide up-to-date product knowledge and system navigation

Manages competing priorities on a day-to-day basis, including project management, providing service to other Credit Union departments, adheres to sensitive timelines

Well versed in computer operations and systems such as Symitar, FedLine, Ensenta, and Excel, on a daily basis

Qualification

ACH processingCheck processingVendor managementMicrosoft OfficeSupervisory experienceProject managementCustomer serviceProblem resolutionEnthusiasmLearning new technologiesFraud mitigationAudit participationCommunication skillsSelf-motivatedDecision makingTeam collaboration