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AMOCO Federal Credit Union · 2 weeks ago

Part-Time Teller Services Representative

League City, Texas, United States

Full-time, Part-time

Onsite

New Grad, Entry Level

AMOCO Federal Credit Union is one of the largest credit unions in the Houston/Galveston area, dedicated to serving the financial needs of its members. The Teller Services Representative will assist in processing financial transactions and providing information to members across various channels, ensuring a positive experience and suggesting products based on member needs.

Financial Services

Responsibilities

Demonstrates efficiency with financial transactions for consumer/ business accounts and loans; accurately processes cash and negotiable items as presented or requested; confirms intended transactions with members, non-members, or guest members to ensure needs are met while maintaining high-quality standards

Balances cash drawer throughout the day and at the end of the shift to ensure transaction accuracy and maintain compliance; notifies supervisor of any outages as soon as they are realized to commence proper audit and research

Maintains a working knowledge of products and services to then provide appropriate recommendations to members as the opportunity arises; adheres to prescribed individual baselines and assisting with branch baselines

Provides dual control support for all in-branch cash machines to include the daily maintenance, cash replenishment (if applicable), required balancing, and support for the following: cash recyclers, coin machines, coin dispensers, cash counters, and ATMs

Provides support for teller transactions, including check hold review, account overrides, complex transaction handling, and support for escalated account requests

Researches, troubleshoots, and resolves member inquiries; handles other duties as assigned

Qualification

Financial transactionsCash handlingCustomer serviceProduct knowledgeProblem resolution

Required

Demonstrates efficiency with financial transactions for consumer/business accounts and loans; accurately processes cash and negotiable items as presented or requested

Balances cash drawer throughout the day and at the end of the shift to ensure transaction accuracy and maintain compliance

Maintains a working knowledge of products and services to then provide appropriate recommendations to members

Provides dual control support for all in-branch cash machines to include the daily maintenance, cash replenishment (if applicable), required balancing

Provides support for teller transactions, including check hold review, account overrides, complex transaction handling, and support for escalated account requests

Researches, troubleshoots, and resolves member inquiries

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems