Anritsu · 1 month ago
Customer Service Manager
Morgan Hill, California, United States
Full-time
Onsite
Mid, Senior Level
$110K/yr - $145K/yrAnritsu is a provider of innovative communications test and measurement solutions. As a Divisional Customer Service Manager, you will lead division-level operations providing repair and calibration services for Anritsu products, ensuring service quality and operational efficiency while directly supporting U.S.-based customers.
ElectronicsTelecommunications
Responsibilities
Provide oversight for division-wide repair and calibration operations for Anritsu test and measurement equipment
Collaborate closely with international Anritsu Service Centers while directly supporting U.S. customers to ensure unified service standards
Drive operational excellence by meeting targets for turn-around time, service quality, productivity, and resource utilization
Manage the divisional P&L, including budgeting, financial performance tracking, and contributing to profitability initiatives
Oversee parts inventory, departmental expenses, customer satisfaction goals, and resolution of escalated customer issues
Lead divisional planning, staffing, and the development of strategic initiatives to meet departmental objectives
Act as the primary liaison with sales, order processing, manufacturing, and accounting to address and resolve cross-functional issues
Identify, recommend, and implement efficiency improvements and continuous-improvement strategies
Coordinate resources to support on-site customer visits within the U.S. while balancing laboratory workloads
Manage and develop a team of 11 technicians based in Morgan Hill, CA. This position reports to the Senior Customer Service Manager, also located in Morgan Hill
Qualification
Required
Bachelor's degree in business, engineering, or a related field, or equivalent professional experience
Prior experience managing or working within a repair center, ideally in consumer electronics or test and measurement equipment
Strong self-motivation and demonstrated leadership experience
Experience developing departmental budgets and monitoring performance against financial targets
Working knowledge of ISO-9000, ISO-17025, ANSI Z540, cycle-time reduction methodologies, or other productivity improvement tools
Ability to operate effectively within a complex organizational environment
Understanding of inventory accuracy, inventory transactions, and related controls
Proven ability to create, manage, and optimize operational processes
Demonstrated commitment to a customer-focused culture
Strong interpersonal communication skills, particularly in problem-solving situations
Flexibility to respond effectively when standards or procedures do not fully address an issue
Basic knowledge of telecommunications networks
Willingness to travel as needed
Ability to consider cost implications when making operational decisions
Metrology experience is a plus
Proficiency with ERP systems, specifically SAP, along with strong skills in Microsoft Office applications
Strong written and verbal communication skills, with the ability to build effective customer and employee relationships, including in international settings
Sound logical decision-making abilities
Self-motivated with a proactive, results-driven mindset
Demonstrated leadership capability and effective people-management skills
Work in excellence
Strong presentation skills
Ability to remain composed and make rational decisions under high-pressure or stressful situations
Flexibility and adaptability when facing new challenges or changing conditions
Benefits
Major medical
Vision and dental coverage
Life insurance
Employee Assistance Plan
Flexible Spending Accounts
A generous 401(k) Matching Plan
Tuition Reimbursement
Profit sharing
Company
Anritsu
Since 1895 Anritsu has been leading the way as a pioneer in information communications equipment, contributing to the evolution and development of communications technologies.
Founded in 1895
1001-5000 employees
H1B Sponsorship
Anritsu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (15)
2023 (7)
2022 (16)
2021 (13)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
unknown1961-10-02IPO
Leadership Team
Lance Bassett
Chief Financial Officer
Recent News
Company data provided by crunchbase