GT Independence · 2 months ago
Enrollment Manager DC
Silver Spring, Maryland, United States
Full-time
Onsite
Mid Level
$70K/yr - $70K/yr
3+ years expGT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. The Enrollment Manager plays a critical role in driving the strategy and execution of new referrals and enrollment processes, overseeing the enrollment process from initiation through processing and ensuring a seamless experience for participants and referring entities.
Financial ServicesHome Health CareMedicalService Industry
Responsibilities
Leads the enrollment team within a state or region to ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities
Generates leads and referrals for new individuals and their employees
Cultivates relationships with case managers, support brokers, independent facilitators and other referring individuals and agencies to develop a base of referrals
Driving enrollments to achieve company growth goals within existing contracts through conducting presentations and meetings with case managers, external stakeholders, and participants
Provides constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process
Supporting the Directors of Business Development in new opportunities within the market
Troubleshoots issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive
Ensures that the Enrollment team is training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items
Provides daily direction and communication to employees so that enrollment and processing related calls are answered in a timely, efficient, and knowledgeable manner
Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers
Manages employees, ensuring work is handled efficiently and effectively
Provides performance feedback and coaching on a regular basis to each direct report
Ensures employees have appropriate training and other resources to perform their jobs
Creates and maintains a high-quality work environment
Assists the Director with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs
Manages special or ongoing projects that are important to area/process improvement
Uses appropriate judgment in upward communication regarding department or employee concerns
Assists with documentation and training of DocuSign program and GT Enroll
Assists in developing and preparing operational plans and reports on project status
Qualification
Required
High School Diploma or GED
At least 3 years of related experience
Excellent written and oral communication skills
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience in working, initiating, and maintaining a highly effective team
Competent in the use of Microsoft programs and the Internet
Competent use of Excel
Preferred
Bachelor's degree
Benefits
Flexible time off
Competitive wages and benefits
The opportunity to grow professionally
Company
GT Independence
GT Independence is a Family-Owned Company.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-11-18Private Equity
Leadership Team
John Carmichael
Chief Executive Officer
D. Pearl Barnett
Chief Operating Officer
Recent News
2025-11-20
2025-11-19
Company data provided by crunchbase