Trelleborg Sealing Solutions · 5 months ago
Customer Support Coordinator
Chalfont, Pennsylvania, United States
Full-time
Onsite
Entry Level
1+ years expTrelleborg Sealing Solutions is seeking a Customer Support Coordinator to manage customer interactions and support sales engineers and application engineers. The role involves ensuring timely contract reviews, resolving customer complaints, and improving logistics operations to meet delivery targets.
IndustrialMachinery ManufacturingManufacturing
Responsibilities
Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
Evaluate customer orders and demand against supplier deliveries in order to meet and exceed OTD targets
Interface with internal teams and external customers to proactively resolve customer complaints
May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements
Understand and communicate changes to customer demand and requests as needed across the organization
Liaise with Hub, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer’s KPIs
Resolve delivery schedule problems and negotiate delivery schedule changes
Work with the BPM and AHA tools to implement a continuous improvement culture to increase efficiencies and profitability by identifying potential improvements to the internal work processes
Provide proactive communication, analysis, and problem solving to team members
Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets
Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100
Qualification
Required
Minimum 1 yr. Customer Service experience required
Strong written and verbal communication skills
Strong people and relationship building skills
Customer driven with a positive, professional, determined attitude
Strong organizational skills with the ability to multi-task with attention to detail and accuracy
Basic math skills (addition, subtraction, margin calculations)
Proficient in the use of Microsoft Office Word and Excel
Candidate must be able to travel outside of the US without restrictions
Preferred
Associate degree strongly preferred
Bachelor's degree a plus
Knowledge of basic business sales and marketing practices preferred
Experience in the Aerospace, Sealing, or Polymer industry is beneficial
Familiarity with AS9100 quality requirements is beneficial
Familiarity with order management is beneficial
Proficiency in the use of business operational software (Oracle JD Edwards, SAP) is beneficial
Adapting to customer and supplier websites for orders, updates, changes, etc
Benefits
Paid time off
Insurance benefits
401(k) eligibility
Company
Trelleborg Sealing Solutions
Trelleborg Sealing Solutions is a global developer, manufacturer, and supplier of precision seals, bearings, and molded components.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gabrielle Gutzwiller
Talent Acquisition Partner
Recent News
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