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Independent Bank · 2 weeks ago

Loan Servicing Escrow Specialist

Ionia, Michigan, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Independent Bank is seeking an Escrow Specialist to join their Loan Servicing team. This role involves managing daily escrow functions and ensuring compliance with regulations and investor requirements, requiring a solid understanding of escrow processes and regulatory standards.

BankingCommercialFinanceFinancial ServicesLendingMortgageOnline AuctionsRetail

Responsibilities

Responsible for daily escrow opening, sorting, and distributing all incoming mail

Preparing and mailing escrow correspondence to customers

Verifying and processing payments for all escrow-related transactions for hazard, flood, mortgage insurance, tax, and private mortgage insurance

Verifying tax or insurance lines are accurately identified within the servicing system for both escrowed and non-escrowed loans

Pay taxes, verify amounts, and balance bills

Accept incoming escrow calls from customers

Make outbound calls to customers and various escrow companies and/or agents to obtain necessary information and documentation

Call a representative to answer, respond, and research customer concerns or questions

Activate, cancel, and process lender places hazard insurance and tax processes

Responsible for flood insurance verification

Performs other related duties as assigned

Qualification

Escrow processesRegulatory complianceMortgage servicingCustomer serviceMathematical skillsResearch skillsLeadership skillsInterpersonal skillsOrganizational skillsProblem-solving skills