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McDonald's · 1 month ago

Sr Manager, Engineering Tech Lead

Chicago, IL, US, 60607

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$153K/yr - $191K/yr

7+ years exp

McDonald's is a leading global omni-channel restaurant brand focused on technology innovation to enhance customer experiences. The Senior Manager, Engineering Tech Lead will guide teams in developing innovative ordering capabilities and collaborate with various stakeholders to shape the future of McDonald's digital commerce platforms.

Restaurants

H1B Sponsor Likely

Responsibilities

Lead engineering teams. Lead internal and vendor engineering teams working on integrations into our restaurant and digital ecosystem, ensuring high-quality technical solutions that deliver novel customer experiences while maintaining platform scalability and reliability

Shape the future of ordering. Inform and support the technology vision for conversational commerce experiences and platforms, ensuring an architecture that supports rapid iteration, personalization, seamless integrations, and cross-channel applicability

Technology partner to the business. Collaborate with product management, operations, and market teams to create innovative solutions that elevate the customer experience and augment our crew members’ efficiency

Integration Leadership. Lead and coordinate integration efforts for Point of Sale System, Audio System, and ODMBs, ensuring robust, scalable, and reliable connectivity between restaurant systems and digital platforms

Define solutions for integration challenges, including rapid troubleshooting and deployment of workarounds in collaboration with internal and external partners

Oversee the development and deployment of Docker containers for integration components to support virtualized testing and continuous delivery

Implement and manage feature toggles and overlay screens for integration endpoints, supporting dynamic enablement of new features

Design, document, and support APIs/events for operations across all integration points

Drive migration projects legacy protocols to modern (e.g., Gstreamer to WebSocket), aligning with architecture and impacted teams

Serve as the technical liaison for integration partners and vendors, facilitating solution reviews and alignment meetings

Qualification

Software engineeringArchitectural designMobile application developmentAI agentsAgile developmentContinuous integrationDevOps practicesSecurity protocolsCollaborator managementCommunication skillsAttention to detail

Required

Bachelor's degree or higher in computer science, software engineering, or related technical fields

7 plus years experience in hands-on technical roles showing progressive growth in responsibilities, with a strong background in software engineering, architectural design, and mobile application development

5 plus years experience working in an Agile software development environment and leading software engineering teams

Deep familiarity with the state of the art for AI agents, working knowledge of LLM capabilities and the competitive landscape, and a point of view on integrating agentic experiences

Strong communication skills, experience with collaborator management and cross-functional partnership, with an interest in breaking down technical details and decisions for non-technical audiences

Working knowledge of continuous integration and deployment methodologies, test automation, and DevOps practices

Working understanding of security protocols and compliance standards (e.g., GDPR, PCI-DSS) for handling sensitive customer data

Strong sense of ownership and accountability for what you and your teams deliver, with high personal standards and an uncompromising attention to detail

Preferred

Direct hands-on experience with LLMs (like Gemini, Claude, or open-source models like Gemma or Llama), cloud AI platforms (like Bedrock and Vertex), and MCP (Model Context Protocol) strongly preferred

Direct hands-on experience with responsible AI guidelines, testing generative agents, and customer-facing AI applications (ideally domain-specific experience in a QSR or adjacent industry space) strongly preferred

Experience integrating with audio hardware and direct experience with voice-first interfaces preferred

Benefits

Health and welfare benefits

401(k) plan

Adoption assistance program

Educational assistance program

Flexible ways of working

Time off policies (including sick leave, parental leave, and vacation/PTO)

Company

McDonald's

Glassdoor3.6

McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.

Founded in 1955

Chicago, Illinois, US

10001+ employees

https://corporate.mcdonalds.com/

H1B Sponsorship

McDonald's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (77)

2023 (37)

2022 (31)

2021 (60)

2020 (12)