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Dodge Industrial · 1 month ago

Customer Service Specialist (CUSTO005799)

Tucson, Arizona, United States

Full-time

Onsite

New Grad, Entry Level

Dodge Industrial is a leading international manufacturer in the aerospace and defense sectors, and they are seeking a Customer Service Specialist to manage customer accounts and provide comprehensive support. This role involves contract compliance, order processing, and collaborating with various teams to ensure customer satisfaction and operational efficiency.

Machinery ManufacturingManufacturingProduct Design

No H1B

U.S. Citizen Only

Responsibilities

Ensure safety is the foundation of daily work through vigilance and accountability

Excellent Customer service, organization skills, communication skills and relationship management for assigned accounts

Order acknowledgement, processing, modifications, and maintenance (contract files)

Contract / Order management, and resolution of directed changes, cancellations, terminations, and associated claims

Create and submit quotes to customers and field sales representatives. Conduct proposal reviews and coordinate customer responses via portal / email

Strong interpersonal skills and ability to collaborate effectively in cross-functional teams (Engineering, Quality, Shipping, Purchasing, Sales)

Troubleshoot and follow up on late customer deliveries including problem solving and reporting on recovery plans (milestone charts, etc.)

Support Finance in the resolution of unresolved invoices

Ability to create and manage various Excel spreadsheets. Responsible for creating daily reports for leadership on a weekly basis

Experience with contract management systems including customer portals

Coordinate product returns, repairs, and warranty claims

Must be a team player, self-starter, problem solver, and adaptable

Detail-oriented, well organized, and capable of thriving in fast paced environments

Conduct and manage customer calls and onsite visits as needed. Providing order report status and updates

Qualification

Customer serviceOrder managementMS OfficeMS ExcelERP SystemsContracts administrationInterpersonal skillsOrganizational skillsProblem solvingTeam playerAttention to detail

Required

Associate's degree or Equivalent experience

Experience, training, and demonstrated performance in the following areas: Sales and customer service Interpersonal skills (oral and written communication, integrity, teamwork, and respectful)

Administrative Skills (organizational, time management, planning, problem solving)

Experience Using MS Office, MS Excel, ERP Systems and customer portals

Familiarity with sales and support with cross functional technical calls

Must be a U.S. Citizen

Attendance and punctuality at work are essential functions of this position

Preferred

Contracts administration and contracting including FAR, DFAR, NNPI, ITAR, Import/Export, ISO, SOX

Experience as a Customer Service Specialist for the Aerospace and Defense Markets

Bachelor's or better in General Business

Benefits

Competitive Compensation

Bonus platforms

Holidays/Vacation/Sick Time

401k Savings & Investment Plan

Tuition Reimbursement

Medical/Dental/Vision Plans

HSA/FSA

Life & Disability Insurance

Accident/Hospital/Critical Care Plans

Pet Insurance

Gym & Rideshare Incentives

Legal Insurance/Identity Theft

Flexible Schedules

3 & 4-day work week

½ day Fridays

Company

Dodge Industrial

Dodge Industrial, an RBC Bearings company, designs, manufactures, and supplies customized mechanical power transmission products for a wide range of industries and markets worldwide.

Founded in 1878