Digi International · 2 months ago
Project Coordinator, Ventus (Remote, US)
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $79K/yr
2+ years expDigi International is an industry leader in IT networking innovations, and they are seeking a Project Coordinator to build relationships and drive partnerships to ensure customers have access to optimal technology and services. The role involves accurate processing of customer orders, account support, and maintaining communication with clients regarding order status and inventory.
Cloud ComputingDeveloper ToolsInternet of ThingsNetwork HardwareWireless
No H1B
Responsibilities
Verify the accuracy of customer order requests and order placement into Customer Relations Management system (VPS)
Maintain records of out-going orders, field service installations/coordination, and requisitioning of additional materials, supplies, and equipment
Review orders for completeness according to reporting procedures and forward incomplete orders back to sales group for further information
Respond to customer and supplier inquiries regarding order status, changes, or cancellations
Assist in the management of the shipment report to ensure timely delivery and management of provisioning queue
Monitor inventory records to determine availability of requested materials, supplies and equipment while maintaining open communication with internal and external clients
Secure and renew orders and arrange delivery
Assist monthly with customer billing data
Other duties may be assigned at the discretion of management in the context of the role
Maintain relationships with multiple fixed line carriers
Facilitate/coordinate fixed line carrier orders
Qualification
Required
Bachelors' Degree in Telecommunications, Computer or equivalent field
2-5 years' experience in sales or customer service. Financial Services experience a plus
Proven ability and experience in handling customers and contracts
Knowledge of principles and processes for providing superior quality customer service for internal and external clients
Excellent oral and written communications skills
Strong time management skills with an ability to prioritize
Team player with solid organizational skills
Strong computer skills
Benefits
Short-term incentive program
New hire stock award
Paid parental leave
Open (uncapped) PTO
Hybrid work environment
Competitive medical, health & wellbeing and compensation offerings
Company
Digi International
Digi International is a global provider of IoT connectivity products, services, and solutions.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2023-12-11Post Ipo Debt· $250M
1989-10-13IPO
Leadership Team
Youyi Kitson
Director - Product Marketing, OEM Solutions
Recent News
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