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Visions Federal Credit Union · 3 months ago

Fraud Assistant Manager- NY, NJ or PA

Endwell, New York, United States

Full-time

Onsite

Entry, Mid Level

$65K/yr - $90K/yr

1+ years exp

Visions Federal Credit Union is dedicated to helping people improve their financial wellness. They are seeking a Fraud Assistant Manager to supervise and guide fraud staff, ensure compliance with fraud prevention measures, and collaborate with various stakeholders to enhance fraud detection and response strategies.

Financial Services

Growth Opportunities

No H1B

Responsibilities

Provide daily supervision and guidance to Fraud Coordinator and Investigative Analysts I and II

Delegate tasks and responsibilities effectively and ensure fraud staff understand their roles and responsibilities

Monitor fraud staff performance and provide regular feedback, coaching, mentoring, and corrective action as necessary

Address and resolve any issues or conflicts within the Fraud Department or externally with other departments

Serve as a point of escalation for complex fraud challenges that Coordinators and Analysts are unable to resolve

Create individual development and succession plans for assigned staff

Manage, prioritize, and assist the workload of the fraud team to ensure timely and accurate completion of projects and tasks

Respond and assist the Fraud Coordinators and Analysts to resolve member and staff inquiries or issues within the timelines set forth

Assist Director of Risk Mitigation to ensure all policy/procedure and compliance standards are being met and intervene as needed

Assist the Director of Risk Mitigation with annual policy, program, procedure, process and risk assessment updates and make recommendations for improvements

Review, approve, and ensure that all fraud processes and tasks carried out by the Coordinators and Specialists meet organizational standards and comply with legal and procedural requirements

Stay abreast of evolving regulatory requirements and industry standards related to fraud prevention, ensuring compliance and adherence to relevant laws and regulations

Evaluate programs and workflows and optimize fraud claim intake and disposition in all fraud intake channels

Collaborate with internal and external stakeholders, including project, channel, line of business, technology, operations, legal and compliance teams to implement effective fraud prevention measures

Resolves complaints received by the Fraud Department

Acts as a liaison with law enforcement and attends court proceedings

Develop and deliver training programs to educate employees on fraud detection techniques, best practices and reporting procedures

Remain up to date with federal, state and local laws and regulations to ensure enterprise-wide compliance for all aspects of fraud

Assist with compiling information for all fraud audits and examinations and collaborate with enterprise leadership as needed

Provide departmental back-up coverage as needed

Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes

Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias

Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization’s values