Apply on Employer Site

Ace Parking · 2 weeks ago

OVERNIGHT SUPERVISOR

Phoenix, Arizona, United States

Full-time

Onsite

Entry Level

1+ years exp

Ace Parking is a leading parking management expert with over 72 years of experience. They are seeking an Overnight Supervisor to assist in overseeing a team of workers, ensuring that tasks are completed to company standards while promoting exceptional customer service and accountability.

CommercialConsultingParking

Responsibilities

Supervise parking attendants and ensure that all duties are completed according to company standards

Assist with implementing work schedules and assignments

Oversee daily cash handling procedures and submit accurate reports of collections

Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations

Promote a culture of professionalism, accountability, and exceptional customer service among the team

Accountable for the cleanliness and appearance of the parking area

Contribute to the development and implementation of park policies and procedures

Accountable for meeting or exceeding established performance targets

Order and maintain a supply of necessary materials and equipment

Ensure that all signage and markings are visible and clear for customers

Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility

Address customer inquiries and complaints in a prompt and professional manner

Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively

Inspect parks regularly to ensure they are clean, safe, and well-maintained

Continuously seek ways to improve service quality and efficiency

Regularly update upper management on operational challenges

Foster clear and open communication within the team and with other departments

Provide training to workers on safety regulations, equipment usage, and job duties

Promote teamwork, inclusion, and respect among all staff