Apply on Employer Site

Superior Grocers · 1 month ago

General Liability Claims Specialist

Santa Fe Springs, California, United States

Full-time

Onsite

Mid, Senior Level

$90K/yr - $100K/yr

5+ years exp

Superior Grocers is a company focused on risk management, and they are seeking a General Liability Claims Specialist. The role involves overseeing and monitoring the handling of General Liability, Auto, and Property claims, ensuring timely responses and documentation while also attending Small Claims court as required.

Food DeliveryGrocery

Responsibilities

Respond timely to incoming claims and monitor ongoing open claim inventory

Telephone and on-site investigation

Employee and customer interviews

Referrals to outside vendors

Accident Reports and related support documentation must be completed timely, thoroughly and objectively, thereafter provided to TPA/defense counsel/necessary parties

Assist with determination of liability and corresponding/appropriate defense tactics

Ensure the timely logging of all new claims (delegate to Claims Assistant if necessary) and timely reporting to our Insurance Carrier, with guidance by the Dir of Risk Management

Utilize TPA website/database (if appl.) or internal tracking system to review the status and monitor claims being handled by outside adjusters

Review and approve the status of any claim, any reserve changes, and maintain communication with the adjuster handling the claim

Vice-Versa the adjuster can communicate with Senior Claims Specialist for added information

Authority requests are presented to the Director of Risk Management

Other Samples of requests from adjusters

Coordinate employee recorded statements

Coordinate internal/external investigations of incidents

Copy and analyze video tapes

Provide information on employees; current and terminated

When a claim is sent to our Attorney, same duties as above apply

Follow instructions communicated to pass on to defense attorney

Defense attorney is assigned in coordination with the Director of Risk Management

Be prepared with monthly status report (when requested) concerning any significant changes on our position of liability or damages

Calendar deposition appearances as necessary

Calendar hearings as necessary

Calendar Mediation or settlement conferences

Systematically inspect and maintain the claims database to ensure all reported claims are accurately logged, properly classified according to protocols, and fully accounted for

Ensure all supporting evidence, including video footage and investigation reports, is collected on new claims, promptly updated as information becomes available, and efficiently forwarded to the assigned insurance adjuster

Manage the open claims inventory through disciplined diary maintenance, conducting a weekly review of all active files and utilizing a 45- to 60-day diary system to monitor case progression and address pending issues

Store visits will be done as instructed by the Director of Risk Management

Inspect for adverse liability conditions and/or store operations

Report to manager my findings and discuss a solution

Report to manager if a sweep compliance is unacceptable

Meet with a Store and Safety personnel as instructed

Review porter inspections

Review porter schedules for each store

Provide porter training on using scanners, the purpose for a sweep, and the need to be diligent in doing their job and in using the scanner

Assist to Maintain up to date our Insurance Certificate Program

Insurance certificates from vendors and contractors as needed

Requests are made as needed

New Vendor Application process

Handle any General Liability Auto, and Property insurance needs

Add new vehicles as instructed

Add new stores as instructed

Generate monthly reports, regarding frequency and location of customer claims

Analyze report; recommend preventative measures share with store management

Review monthly billing and present to Director of Risk Management timely

Check figures, claims, etc. ensuring reimbursement is appropriate

Perform monthly store inspections as needed

Quarter end reports (same as monthly)

Participate in quarterly claim reviews with TPA

Assist where necessary regarding General Liability, Auto, and Property Insurance renewal

Qualification

General Liability ClaimsClaim InvestigationClaims DocumentationExcelWordMulti-taskingBilingual (Spanish)Verbal CommunicationWritten Communication

Required

Bachelor's degree in business is preferred

At least 5 years work experience in the field if no bachelor's degree

Working knowledge of Excel and Word

Excellent verbal and written communication skills

Ability to multi-task

Preferred

Bilingual (Spanish and English) helpful, but not mandatory

Attend insurance seminars and insurance classes with emphasis in insurance concepts, including, premises liability and related tort applicable to the position