ACTS-Aviation Security · 2 months ago
IT Assistant / Help Desk (Entry Level)
Des Plaines, Illinois, United States
Full-time
Onsite
Entry Level
$55K/yr - $55K/yr
2+ years expACTS-Aviation Security is one of the leading providers of security solutions to the US aviation market. They are seeking an IT/Help Desk Assistant to support the IT Manager in managing the organization’s information systems, providing helpdesk support, and ensuring customer satisfaction.
Physical SecuritySecurityService Industry
Responsibilities
Provide helpdesk support for organization
Organize resources so they are easy to locate
Resolve customer issues with company products
Answer other customer questions and offer them access to helpful resources
Direct questions to the right department when needed
Ensure customer satisfaction
Manage all desk administrative duties
Maintain accurate records of interactions with customers and recurring user problems
Asist in MDM tasks, including application deployment, device profile and deployment
Assist in vulnerability management
Assist Manager IT in the development and execution of company technology strategy
Work across the organization to identify and resolve technology challenges and opportunities
Assist in SharePoint management
Qualification
Required
Previous experience working as Help Desk clerk using remote support tools
SSCM experience
Intune MDM experience
AAD / AD experience
MS Defender experience
Microsoft Desktop support experience
Strong IT leadership experience (2-5 years)
Strong written and verbal communication skills
Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
Interpersonal skills that function to create connections and positive experiences for customers
Technological skills specific to the company's products and trouble-shooting practices
Patience with customers and ability to remain calm
Project management skills
Organizational abilities
Strong customer management and communication skills
Strong oral and written communication skills
Ability to communicate internally and externally with disparate
Preferred
High school graduate mandatory, college preferred
MS Certifications a plus
Benefits
Two weeks of vacation annually, accrued per pay period.
Three floating holidays, accrued on January 1, April 1 and July 1 each year.
Five personal days, accrued on January 1st of each year, including X for the remainder of this year.
Retirement benefits including 401K and Roth programs with up to 4% employer match through Transamerica.
Subsidized Health, Dental and Vision Insurance after sixty (60) days of service offered through Unite HERE Health.
Free basic life insurance of $10,000 offered through MetLife.
Employee paid Supplemental Life and Disability Insurance offered through MetLife.
Employee Assistance Program offered through MetLife
Employee Discount Program offered through Perkspot.
Company
ACTS-Aviation Security
As the U.S.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-06-01Acquired
Leadership Team
Damien Flynn
President and CEO
Sam Juchtman
Chief Operating Officer
Company data provided by crunchbase