Goodwill of Colorado · 3 weeks ago
Airport Queue Line Attendant - Denver International Airport (DIA)
Denver, Colorado, United States
Full-time
Onsite
New Grad, Entry Level
$18.81/hr - $20.50/hrGoodwill of Colorado is seeking an Airport Queue Line Attendant to deliver exceptional service at Denver International Airport. The role involves managing queue systems, assisting travelers, and ensuring smooth operations at TSA checkpoints.
Career PlanningNon ProfitProfessional ServicesService IndustryTraining
Responsibilities
Provide wayfinding and customer services to the general public (restroom, parking locations, etc.)
Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems
Checkpoint Diverting: Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another
Data Metrics: Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data
Follow established post orders
Qualification
Required
A High School diploma or equivalency is required
Previous customer experience and ability to work effectively under pressure in a dynamically changing environment
Per client and compliance requirements the incumbent must be at least 21 years of age
Per client and compliance requirements the incumbent must be able to pass a background check to pass the airport badging process
Must be able to lift 50 lbs., be on your feet for 8 hours a day, expect walking 15,000 steps/day
Must have Voice that can Project to Direct People and Keep the Masses moving to TSA Pre-Check and ultimately Through TSA to Gates
Expect a lot of questions and answering the same questions over and over like 'Where is the bathroom?'
Fast paced environment
Ultimately trying to bring the chaos to some order
Multitasking
Communication by walkie talkie the incumbent must be able to take direction and communicate with device
Benefits
Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act
Pre-tax or post-tax (Roth) contributions to our retirement plan
Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer
Company
Goodwill of Colorado
Goodwill of Colorado is a non-profit organization management.
Founded in 1918
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.05MKey Investors
Opportunity Now Colorado
2024-03-19Grant· $0.05M
Leadership Team
Karla Grazier
CEO and President
Tim Cooper
Chief Operating Officer
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