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EAH Housing · 3 weeks ago

Resident Services Coordinator (Camellia Place / The Oaks - 1344, 1260)

Walnut Creek, California, United States

Full-time

Onsite

Entry Level

$25/hr - $37/hr

1+ years exp

EAH Housing is a nonprofit organization that focuses on real estate development and management. They are seeking a full-time Resident Services Coordinator to assist residents by connecting them with social services and coordinating program activities to promote community engagement and self-sufficiency.

Building MaterialReal Estate

Responsibilities

Coordinates and oversees the delivery of services and program activities to residents both on and off-site. Provides information, assistance, and resident services referrals and engages in follow-up. Performs needs assessments to determine what types of programs and services would benefit the residents. Obtains resident feedback on effectiveness and quality of programs and their delivery through an annual Resident Satisfaction Survey. Develops supportive relationships with residents and conducts regular outreach to encourage participation in resident programs

Provides and coordinates opportunities for residents to learn new skills, build community and promote self-sufficiency, including social, educational and StayWell activities (e.g., celebrations, classes)

Connects residents to food resources in their community. Increases resident access to food by facilitating distributions as needed

Establishes connections with service providers and maintains community resource directory in online database

Accurately prepares and maintains monthly budgets, program files and other documents in online database and as required by regulatory requirements

Creates monthly newsletters and calendar of events and activities

Maintains collaborative relationships with property managers and REM staff. Participates in biweekly meetings with the site team

Actively participates in company-wide special initiatives, such as scholarships and digital learning, as applicable

Assists with recruiting and coordinating volunteers and vendors as needed

Maintains resident confidentiality and mutually respectful relationships

Attends all Resident Council meetings and works with the Council and residents to encourage higher levels of participation and access to program activities

Interfaces regularly with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities. Monitors participating agency involvement for quality and compliance with memorandums of understanding or other service agreements

Attends department and company meetings, trainings

Actively participates in EAH’s Injury and Illness Prevention Plan

Regular and predictable attendance

Other duties as assigned