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OTAVA® · 3 weeks ago

Communications Tech 2

Hagerstown, Maryland, United States

Full-time

Onsite

Entry Level

$21.75/hr - $26/hr

1+ years exp

OTAVA® is looking for motivated individuals to join their team as Communications Tech 2, providing customer support, installation, and maintenance to broadband customers. This role involves fiber splicing, installation, and ensuring exceptional customer service in both residential and commercial environments.

Cloud ManagementCloud SecurityCloud StorageInformation TechnologySecuritySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Install, disconnect, connect, upgrade, downgrade, make changes, troubleshoot, and repair customer services for residential and commercial locations

Install fiber drops, interior fiber wiring, ONTs, customer fiber equipment, and complete end-to-end fiber service installations

Perform fiber splicing for new construction, maintenance, restoration, and customer activation, including both aerial and underground applications

Maintain broadband and fiber systems by testing to locate trouble, opening cable to replace or repair defective sections, and sealing/closing cable

Splice cable to protector devices, fiber terminals, distribution frames, and splice drop cable to feeder/distribution systems

Educate customers on services being provided, proper equipment use, and propose/sell additional solutions and upgrades

Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and customer interactions

Assist with new construction projects including fiber placement, terminal installation, and cutover activities

Perform other duties as assigned

Qualification

Fiber installationFiber splicingTroubleshootingElectronics knowledgeTest equipment operationHand tools operationOSHA complianceCustomer serviceComputer skills

Required

High School Diploma or GED

A valid Driver's License and clean driving record is required

1–2 years of CATV, fiber installation, or other relevant technical/electronic experience

Able to install, troubleshoot, and repair customer products/services using knowledge of plant distribution, fiber systems, and customer equipment

Ability to install and run fiber drops, interior fiber pathways, and terminate customer fiber services

Able to locate and mark underground services utilizing test equipment, prints, and database mapping software

Splice and repair fiber, including fusion splicing, ribbon splicing, and prepping fiber terminals for activation

Knowledge and experience working with electronics, DC power, and fiber optic equipment

Able to properly operate small hand tools, power tools, and test equipment

Able to work independently and plan tasks to complete projects efficiently

Strong computer skills in Word and Excel

Able to accurately measure distances using tapes or other measuring devices

Able to differentiate between different sizes and colors of wires/cables

Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms

Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances

Benefits

Group health & dental insurance

401(k) program with company match

Generous PTO program

Company wellness program

Employer-paid short- and long-term disability

And much more!

Company

OTAVA®

OTAVA is your secure & compliant multi-cloud expert. The world is automated. People are not.

Founded in 1994

Ann Arbor, Michigan, USA

51-200 employees

https://www.otava.com

H1B Sponsorship

OTAVA® has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2021 (1)