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Resorts World New York City · 1 month ago

iGaming Digital Marketing Customer Service Representative

New Brunswick, New Jersey, United States

Full-time

Hybrid

Entry Level

$52K/yr - $59K/yr

1+ years exp

Resorts World New York City is seeking an iGaming Digital Marketing Customer Service Representative to deliver top-tier customer service and support to players. The role involves resolving complaints, assisting with game inquiries, and implementing anti-fraud measures while ensuring compliance with gaming regulations.

GamblingGamingResorts

No H1B

Responsibilities

Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs

Resolve player complaints and escalate unresolved issues as needed

Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience

Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games

Monitor and implement anti-fraud measures to protect both the company and its customers

Stay updated on company products, policies, and promotions to provide accurate information

Ensure adherence to security protocols and gaming regulations

Gather and relay player feedback to support continuous improvement

Maintain clear and accurate records of customer interactions

Collaborate with internal teams to enhance overall customer experience

Qualification

Customer support experienceIGaming knowledgeCommunication skillsProblem-solving skillsFluency in EnglishTeam playerDetail-oriented

Required

1–2 years of customer support or service experience, preferably in iGaming or a regulated industry

Must currently reside in New Jersey and perform all work duties within the state

Strong communication, adaptability, and problem-solving skills

Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth

Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset

Ability to work rotating shifts, including nights, weekends, and holidays

Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace

Detail-oriented with a commitment to maintaining service standards and compliance

Comfortable in a remote model with flexibility for training and team events

Position may involve occasional lifting/moving of items up to 25–50 lbs