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Medisolv, Inc. · 1 month ago

Clinical Customer Success Manager

United States

Full-time

Remote

Mid Level

Medisolv, Inc. is a national leader in healthcare quality data management solutions for hospitals and providers. As a Clinical Customer Success Manager, you will guide healthcare organizations through quality measure reporting, ensuring client satisfaction and success with Medisolv’s SaaS solutions.

Health CareHome Health CareHospitalSoftware

Growth Opportunities

No H1B

Responsibilities

Build and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv’s solutions

Leverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization’s clinical objectives

Safeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirements

Combine clinical expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv’s solutions

Demonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levels

Troubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challenges

Collaborate with internal teams to address data accuracy and integrity, using clinical expertise to educate stakeholders and improve service delivery

Strengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retention

Monitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client success

Build and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challenges

Proactively engage clients through structured meetings and business reviews, guiding them through Medisolv’s solutions and ensuring they are informed about relevant quality measures