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Independent Bank · 1 month ago

Bank Manager II/AVP Bank Manager

Belding, Michigan, United States

Full-time

Onsite

Mid Level

3+ years exp

Independent Bank is seeking an experienced Banking Professional for the role of AVP Bank Manager. This position is responsible for managing a full-service retail banking office, expanding and developing new personal and business banking relationships while ensuring high-quality customer service.

BankingCommercialFinanceFinancial ServicesLendingMortgageOnline AuctionsRetail

Responsibilities

Manage employees, organize and direct activities, maximize branch profitability, provide high level of quality customer service and has overall daily operational responsibility for the performance of the office location

Participates in the selection, training and development of assigned staff; completes and conducts performance reviews; acts as final authority for basic issue resolution at office level

Oversees organization of branch sales, operations and service processes and procedures to maximize customer service and staff productivity and operational efficiencies

Ensures staff compliance with regulations, requirements and procedures; ensures staff follows operational and security policies and procedures

Develops and maintains profitable, multi-product relationships with individuals, small businesses and other organizations within their respective community

Calls on prospective and existing customers to develop professional relationships for the purpose of developing new business relationships

Initiates and/or collects customer loan applications; interviews loan applicants; forwards loan applications and appropriate supporting documentation for review

Works with Community Banker to establish, achieve and/or exceed branch performance and personal production goals; ensures that staff members meet or exceed established sales and CRA goals

Manages cost effectiveness of the branch; maximizes profitability

Supports the organizations Community Reinvestment Act (CRA) goals through business development efforts; educates branch staff in CRA requirements including documentation

Reviews, audits, modifies and/or prepares a variety of operational and financial reports and general correspondence within required timeframes

Participates in establishing and overseeing staff training and development plans; coaches employees daily/weekly as necessary

Receives and resolves routine customer issues and inquiries. Involves Community Banker when necessary

Performs other related duties as assigned

Qualification

Banking operations knowledgeSales experienceManagement experienceCustomer service methodsCoachingLeadershipRegulatory complianceInterpersonal skillsCommunication skillsProblem-solving skills

Required

Associate's or Bachelor's degree or equivalent of working experience

3+ years of sales experience, preferably in a retail banking environment

2+ years of management experience, or 3+ years in a Team Leader or Assistant Manager position

Advanced knowledge of key banking operations and security policies, practices and procedures

Advanced knowledge of effective customer service methods and practices

Advanced ability to meet and/or exceed established sales, operational, business development calling, and CRA goals

Advanced ability to manage, coach, and lead others to achieve desired results

Advanced ability to provide solutions/resolution to a wide variety of customer service situations

Facilitate the introduction and delivery of integrated IB solutions with minimal support

The ability to be a subject matter expert through development and experience to mentor, to coach, and to teach coursework

Excellent interpersonal and communication skills and the ability to present to various group sizes

Strong sales skills in a retail environment

Adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position, including Bank Secrecy Act (BSA), Confidentiality, Information Security, and Ethical Standards. Completes all online compliance and regulatory courses