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HomeServe USA · 1 month ago

HVAC Dispatcher

Exton, Pennsylvania, United States

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22/hr

HomeServe USA is a company that values honesty and exceptional customer service, specializing in residential HVAC services. The primary role of the Dispatcher is to schedule and route technicians based on skill levels, job requirements, and availability by service territory.

Home Services

H1B Sponsor Likely

Responsibilities

Notify customers when parts arrive and coordinate the logistics to install parts

Utilize system software to communicate to Customer Service Representatives of scheduling capabilities

Assist Service Technicians, Supervisors, Managers and Customer Service Representatives daily

Manage technician’s workload to achieve compliance goals

Communicate any service concern /issues

Responsible for creating work orders, dispatching technicians, and communicating with customers

Must remain agile and ready to handle sudden route changes or delivery issues

Qualification

Dispatch ExperienceOrganization SkillsCommunication SkillsProblem SolverCustomer ServiceHVAC Systems KnowledgeWordExcelOutlook

Required

Dispatch Experience

Excellent Organization Skills

Excellent Communication Skills

Quick Thinker

Problem Solver

Able to work in a fast pace environment

Enjoy Providing exceptional customer service

Flexibility to work overtime

Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows

High school diploma or equivalent

Ability to work in the Exton office 5 days a week

Preferred

Familiarity with the operation of HVAC Systems a plus. IE: Wennsoft / Click

Benefits

Competitive compensation

Career development and advancement opportunities

Casual attire throughout the week

Friendly, open and team-oriented work atmosphere

Excellent benefits including generous medical, vision, dental and life & disability insurance

401(k) plan with a company match

Paid time off

Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Company

HomeServe USA

Glassdoor3.6

HomeServe USA is a provider of home emergency repair service plans.

Founded in 2003

Norwalk, Connecticut, USA

1001-5000 employees

http://www.homeserveusa.com

H1B Sponsorship

HomeServe USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)