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North Carolina's Electric Cooperatives · 1 month ago

Help Desk Intern - Four County EMC

Raleigh, North Carolina, United States

Internship

Onsite

Intern

North Carolina's Electric Cooperatives is seeking a Help Desk Intern to provide first-level IT support to end users. The role involves diagnosing and resolving technical issues, supporting IT operations, and ensuring the smooth operation of computer systems, hardware, and software.

Electrical DistributionEnergyRenewable Energy

Responsibilities

Respond to user inquiries via tickets, phone, email, and in-person

Diagnose and troubleshoot issues with desktops, laptops, printers, scanners, and other peripherals

Assist end users with software installations, configurations, updates, and account management (e.g., password resets)

Monitor system performance and ensure optimal functionality of computer resources

Support preventative maintenance on PCs, servers, and other critical IT equipment

Maintain accurate records of issues and resolutions for continuous improvement

Serve as the first point of contact for IT-related issues across the organization

Provide clear guidance and support to users, ensuring rapid resolution of technical issues

Create and update technical documentation, user guides, and IT procedures

Maintain detailed records of user issues, troubleshooting steps, and final resolutions

Work closely with the IT team to escalate and resolve complex technical issues

Communicate effectively with internal personnel to address IT needs and optimize system usage

Qualification

Windows operating systemsTechnical troubleshootingCommon business softwareProblem-solvingCommunication skillsInterpersonal skillsTeam collaboration

Required

High school diploma or equivalent required

Strong knowledge of Windows operating systems and common business software applications

Familiarity with PC, server, printer, and peripheral troubleshooting

Excellent problem-solving, communication, and interpersonal skills

Ability to work both independently and collaboratively in a team environment

Preferred

Actively pursuing an Associate's degree or higher in IT or a related field

Company

North Carolina's Electric Cooperatives

North Carolina’s electric cooperatives are a network of not-for-profit electric utility organizations powering the days and empowering the lives of 2.8 million North Carolinians from the mountains to the coast.

Founded in 1949